Let's start with the territory. She is very small. You can say tiny sizes. But we must pay tribute to the hotel, they fit all the necessary infrastructure here. There is a large pool, a large stage. There is a children's pool and children's slides for toddlers. There are also 2 low slides for adults and children. But the hotel has no greenery at all. There are a lot of people in the hotel, but still there are no queues anywhere. But all the same, the hotel is noisy and you will not find a secluded corner here. The animation is active but not intrusive. Nobody will force you to participate in events. But music all day. Every day there are discos, sometimes parties, and good evening shows. During the day there are also various activities. Sometimes even water shows. Children are not bored here. There is a children's room and children's animators who entertain and look afterchildren. There is a good spa where quality but inexpensive massage is done. The beach is short but rather wide, 5 rows of sun loungers, but the sun loungers are close to each other. Sun beds close to the water, which, in principle, is good if you are relaxing with a child. And there is a very large pier with a bar and sun loungers with umbrellas. In general, there are enough sun beds. It's just that if you did not come in the morning, then you will not rest in a row in the fifth or fourth in general best places but you will still find free ones. Entering the water, sandy sand on the beach. The hotel itself is very stylish and beautiful. Rooms are in good condition. The staff are responsive and do an excellent job of their duties. I would especially note the Russian-speaking girl at the reception who helps to solve literally all issues. Housekeeping is good. In bars and restaurants, they also do everything quickly and without asking for a tip. Everyone is very friendly. They try to settle in immediately upon arrival, and this speaks of thoughtful management at the hotel. In general, the main thing for us was to meet the budget and get a hotel of a decent standard. And we got all this here. Special thanks to our travel agent Dmitry Mir for a perfectly selected hotel. I recommend contacting him. I immediately understood what we were expecting from our holiday and in ten minutes found us options that suited us in everything and suited us at a price. He himself is easy to find on the VKontakte social network by his last name. The food is very good and varied. It's not a problem to feed a child. The restaurant has a children's area with children's tables and chairs and a TV with cartoons. There are diet meals, themed dinners are arranged. A good choice fruit. The hotel is not a hangout, but there are many active events and therefore it is perfect for young people. Although you can go on vacation with children.…

In an interview with RIA Novosti, one of the girls (Alena) said that on Sunday night, three married couples finished their vacation in Turkey and decided to see off a young man, also a Russian, whom they met on vacation.

After a while, the Russians had a conflict with the bartender, after which he, according to the interlocutor, began to behave aggressively, "jumping out from behind the bar." An attempt to complain to the administration provoked an attack by the hotel staff: a representative of the hotel management grabbed one of the tourists by the neck. As a result, the Russians were pushed out onto the street.

“Our girl's nose was broken. The guy hugged her, began to calm her down. At this time, he was hit from behind with a wooden bat, his head was broken. I began to attract attention. In the end, they (the hotel staff) saw the blood, saw that the shooting was in progress, and began to disperse. One of them, leaving, looked into my eyes and, smiling, said: “Welcome to Turkey”, ”Alena said.

According to her, three of the six victims, a girl and two men, "received more serious injuries." The rest had bruises received from the hotel staff when they tried to take the phones away from the Russians.

Three of the group of tourists were absolutely sober, and "the rest drank, as they saw off their friend." According to the girl, the Turks "specially sent the sober to the police, and those who drank to the hospital - they took blood only from those who drank."

Alena called the comments of the hotel director shocking. According to her, "they do not even understand who the fight took place and why."

As the Russian woman clarified, after the incident, the hotel administration allowed only women to return to their rooms for half an hour so that they could take their things. The tourists turned to the nearest Russian consulate in Turkey, where, according to her, they limited themselves to the answer that their “application was accepted”.

The representative of the Russian Consulate General in Antalya told RIA Novosti, in turn, that no complaints had been received from the parties to the conflict at that time.

Alena added that now the affected families are thinking how to defend their interests from a legal point of view.

According to her, the tourists were vacationing in Side, in the five-star Grand Prestige Hotel & Spa.

“The guys are now resting there in the hotel, late last night they were attacked by the Turks: they broke, cut our guys, they didn't seem to touch the girls. trawled, - they took him. The consulate does not work. Several people are broken, one has 15 stitches on his stomach and 23 stitches on his arm!

At the same time, answering questions from other members of the forum, the girl admitted that the tourists were drunk, but "as far as I know them well, they never took part in any fights."

Note that almost a similar situation occurred with other tourists from Yekaterinburg. What happened in social network reported by a local.

According to him, on September 24 in the Turkish five-star hotel Azura Deluxe Resort & Spa Hotel 5 * in the city of Avsallar, there was a massive brawl with the participation of hotel staff and Russian tourists.

"The conflict occurred due to an attempt to leave a complaint against the bartender of this hotel, who refused to serve young people because of hostility to Russians. Instead of responding adequately to the complaint, the hotel staff began to be rude and spread their hands in every possible way. In particular, one of the tourists was grabbed. Then a real fight broke out, to which the rest of the staff, including the hotel management and security, arrived in time, "said the citizen.

"Not only young people got it, but also their girls. In addition, the hotel staff did not hesitate to use improvised objects, bottles, chairs. Then one of the workers, noticing that there was a video filming, took away the phone from one of the girls. the victims, they were pushed out of the hotel building, were chased and beaten with bats until they lost consciousness, "he explained.

The young man also clarified that one of the young men had a cut on the back of the head from a blow with a bat. They took him away in an ambulance.

"Nationalist sentiments and hostility towards Russians became known only upon arrival. Before the incident, during their stay at this hotel, the young people received repeated threats and provocations of extremist content. The police did not take any measures," said the Ekaterinburg resident.

The three of us rested with the child.
I will make a reservation right away: this is not the first time in Turkey and there is something to compare with.

In general, the impression is positive. I really wanted to write a wonderful review and thanks to the hotel, but the recent fight at the hotel ruined everything. Everything in order.

We arrived late in the evening, settled in literally 3 minutes and instead of the booked standard room we were given a family run, for which we are very grateful to the reception staff. The suitcases were brought to the room by a nice bellboy, he explained everything in detail what was where, right down to how to turn on / off the air conditioner and use the safe) The room is good, new, it was nice to be. The air conditioner worked properly. Cleaned every day, changed towels and bedding. A couple of times they took away dirty towels and forgot to leave clean ones, but this was quickly resolved and we were given even more towels than necessary. The quality of the cleaning was average: they didn’t wipe the dust, the plumbing didn’t shine, but the floor was clean, nothing stuck to the feet.

Nutrition. Not deluxe, but we were quite satisfied. We are not meat eaters, so I cannot appreciate the quality and variety of meat dishes. We liked the pastries and cakes. I was surprised that in the restaurant there were no figures carved from watermelons, melons, etc., This is the first time I come across such a thing ... The waiters worked smartly, dirty dishes and napkins were removed from the tables quickly. There were dishes with cracks, but for me this is a trifle, I just did not take such dishes. In the afternoon there was ice cream, waffles, crumb-potatoes. It is quite difficult for those who are hungry to stay there, but you will not wake up there either)

Animation. Here I want to express my sincere gratitude to the guys-animators! The guys tried. In the morning Anya had wonderful morning exercises, I am very sorry that I did not start visiting her from the first day. Later she did aqua aerobics and step. In the afternoon there were contests in the pool. Those who complained about loud music at the pool during the day are wrong: the pool is large and we were lying at the opposite edge of the pool from the animation, and no one and nothing disturbed me and my 5-year-old daughter. Competitions we went or swam to look in another part of the pool. It was always fun and interesting. My daughter went to the miniclub only once, she liked it there too, but she still found it more interesting to swim in the pool. In the evening, we only visited the mini-disco, which is also not bad, the standard mini-disco of Turkish hotels. The only "but": The behavior of one of the animators is not very clear, I do not want to distort the names, but I think his name is Sakhan, personal dislike for me because I did not buy a ticket for playing bingo ???

Staff. I would not say that Russians are somehow badly treated. Very polite and pleasant young people at the reception, Alsou left a very good impression, in the spa they did not bother us, but they always greeted us and politely gave out towels, the waiters were polite, the room cleaners were always smiling and "Halloween". But there was an impression that the bartenders think that it is all around the service staff, and not them ... Although in this "ill-fated" bar I took a non-alcoholic cocktail to the child a couple of times and once the water, and not drank it myself, could have simpler faces do. I will also include the aforementioned animator Sakhan. In general, in my opinion, there were not so many Russians: Russian was often spoken, but in fact it turned out. that they are Ukrainians or representatives of other countries ... As soon as they began to represent the participants of the daytime animation contests, out of 10 Ivanov, Lesh, Katya, Yul and Seryozha, only 3 were Russian. And you can't tell ...)))))))))

In general, I liked the location of the hotel: in front of it there are many small shops, a pharmacy with a Russian-speaking pharmacist, a currency exchange office. Once a week on Wednesdays, there is a market that has everything from garlic to exotic fruits.

My plans were to return to this hotel next year and also recommend it as it left the best experience. In my opinion, the best price-quality ratio. The impressions were very good. But after the conflict with Russian tourists, there is some sediment and confusion. I do not exclude that drunk people could provoke a conflict, but in case of a conflict there is a police and security. And it's not even about the Russians. Let's not forget about the chain of command: you didn’t pay me, but I paid you, and you are the service personnel, not me. This is your job, which can be done with dignity and well, as many of your hotel staff have done. And I, having paid for accommodation (from which, among other things, your salary is paid), I count on a respectful attitude and quality service.
And yet, if my husband recognized or even worse saw the manners of your animator Sakhan in my direction, then my husband would not need to drink any alcohol to break this animator's head.

https: //www.site/2017-09-26/izbitye_v_turcii_uralskie_turisty_trebuyut_rassledovaniya_i_kompensacii_ot_anex_tour

Ural tourists beaten up in Turkey demand investigation and compensation from ANEX Tour

provided by Nikita Zudov

Sverdlovsk tourists, severely beaten during their vacation in Turkey by the staff of the 5-star Azura Deluxe Resort & Spa Hotel, intend to demand compensation from the tour operator ANEX Tour. As the site told one of battered tourists- 23-year-old resident of Verkhnyaya Pyshma Nikita Zudov, today they turned to the tour operator with a claim on the actions of the hotel employees and demanded a refund of the money spent on the trip.

“I don’t need compensation for being offended. I want to return the money spent on the trip, and I need to know that the people who beat us have been punished. If they were fired, I want an official response. The hotel must provide its guests with security, and the staff beat us up, ”the young man is indignant. Rest at the hotel cost Nikita and his girlfriend 120 thousand rubles.

The beating of young people took place at the Azura Deluxe Resort on the night of September 24. There Nikita rested with his girlfriend Elena, as well as with two married couples of friends.

Nikita says that in general there were no complaints about the hotel, except for the attitude of some of the employees. “For example, you approach the bar, the bartender, seeing that you are from Russia, will be rude, pour something else instead of what you ordered, if you start to be indignant, he will throw a glass in your direction. Tourists from Russia could wait an hour for a glass of beer at the bar. Once before our very eyes, the bartender rudely served Russian girls. I told them directly that the Russians are a dumb nation and all Russian girls are easily accessible, and the men are always drunken cattle. This is the position of the staff, ”says Nikita.

On one of the last evenings of their vacation, the young people saw off a couple of friends from Dusseldorf at the reception desk and, taking this opportunity, decided to write a complaint about the bartender's actions. One of the hotel employees, who had previously smoked a hookah in the lobby, upon hearing Nikita's request, began to shout and grab the Ural by the throat.

Other hotel staff rushed to help him. As a result, a crowd of hotel workers attacked Nikita and his friend Nikolay, they began to beat up young people. Nikita's girlfriend also tried to separate the fighters, as a result she was hit in the face, and also left numerous bruises and abrasions on her body. Another friend of Nikita, Evgeny, also separated the fighters, but did not receive serious injuries, escaping with bruises.

“On the street, my sobbing girlfriend ran out to me in blood, I hugged her, began to calm her down, and at that moment I was hit from behind with a wooden bat or a stick and several people simply began to beat me up,” says Nikita. - My friend Nikolay fell to the floor and could not get up, as they started to kick him. On the street, having stunned Nikita, the hotel workers threw him into the pool.

The beating took place in front of other hotel guests who were still awake at that moment. A vacationer from Ukraine tried to separate the fighting. “He did not get into a fight, but tried to drag away people who attacked us with sticks and bottles. But in the end he got it too: he was beaten by the pool, ”says Nikita. As a result, Nikita received numerous bruises and bruises, his head was broken, doctors in Turkey put four brackets on the wound.

After the incident, the victims turned to the reception desk, asked to call the police and a doctor, but the managers ignored them. As a result, Elena was able to call for help only from the reception desk of a neighboring hotel.

After the fight, the young people had their room key cards blocked and paid Wi-Fi turned off. The police officers who arrived took the victims and took them to the hospital, and later to the police station. As a result, the young people spent 10 hours in the police: part of the time they were interviewed, part of the time they just sat, because they could not return to the hotel. Later, only girls were allowed into the hotel, they took their things, and they were evicted to a simpler hotel, where they spent 8 hours and returned home ahead of time.

According to Nikita, they were not drunk at the time of the fight. In the hospital, all Ural residents were examined for the presence of alcohol in their blood.

The young man notes that on vacation, in principle, they did not use a large number of alcohol. “We were with the girls, so we didn't drink much. We could afford a couple of glasses of wine at dinner. Yes, to be honest, everything was civilized, during the rest of the hotel there was not a single very drunk person, ”the young man notes. He wonders that even if we assume that the tourists were drunk and inadequate, why did the staff beat them up and not call the police right away?