To whom: 1. Limited Liability Company
Concert and tour agency "Concert Group"
Address: 630058, Novosibirsk, Russian Street, 11/1, 14
2. Charitable Foundation for Environmental Protection
Wednesday "National Environmental Fund
Address: 196084, St. Petersburg City, Moskovsky
Avenue, 79, letter A, room 9H
From: Nemova Elena Valerievna
Address: 125565, Moscow, Konakovsky passage house. nine
Sq. 39
about the return of funds
Lease debt claim
Claim under the furniture sales contract (return of furniture)
CLAIM TEMPLATE
CLAIM TEMPLATE
CLAIM for payment of the sum insured under a personal insurance contract
CLAIM for goods delivered in an assortment that does not fully comply with that specified in the contract
CLAIM to the construction contract (due to the involvement of a third organization by the general contractor to eliminate the deficiencies made by the subcontractor)
A claim for a refund for air tickets is written if the air carrier refuses to return the money during negotiations. The claim itself is used as evidence that the buyer used pre-trial settlement methods before going to court.
There are no clear requirements and rules for drafting claims in the legislation, but this article will provide recommendations, following which you can competently draw up a procedural document.
When can I claim a refund for an unused ticket?
After the amendments were made to the Air Code of the Russian Federation in the summer of 2014, air tickets began to be sold in two types:
You can get money back almost in full only when the tickets are returned, where there is a condition for their return, at least one day before the flight. If the ticket is returned later, the air carrier is entitled to a penalty in the amount of 25% of the ticket price. But at the same time, the passenger can still return three quarters of the cost. But the return of even a return ticket after the end of the flight does not give the right to a refund.
Already from the very name "non-refundable ticket", it becomes clear that the passenger will not be able to get the money back. An exception may be cases when the passenger was forced to miss the flight due to the illness of a relative traveling with him or the death of a close relative. But these facts must be documented.
Drawing up a claim for a refund for air tickets
To correctly draw up a claim for a refund, you must refer to the norms of civil law. The protection of the rights of tourists is also regulated by the norms of legislation in the field of consumer protection. A claim is a procedural document, it indicates the requirements themselves and the grounds on which they are put forward. It would be better if the claim uses the norms of the law that were violated by the air carrier.
Also in the text you can refer to the rules of carriage, which are issued along with the ticket. These rules should also mention the conditions for the return of the ticket. But if in the conditions stated by the air carrier there are provisions that directly contradict the legislation, then they are illegal.
The claim must indicate the period during which it must be considered, and the address where the response must be sent.
Submitting a claim
It is necessary to submit a claim in a written form... Recently, correspondence is often conducted by e-mail, but not all judges then accept the printouts as evidence. The address to which all claims are sent must be indicated on the ticket. You need to understand that the air carrier is responsible for the refund. A ticket can be purchased from an agent; in most such cases, the claim is still sent to the air carrier.
If all the rules for refunding the ticket have been met, and the money has not been returned, while oral negotiations do not give any results, you need to write a claim. You can also complain to Rospotrebnadzor and Rosaviatsia. But the surest way to get your money back is to go to court.
www.myt-yurist.ru
Airline claim
Airline claim. According to the agreement concluded between the customer and the contractor, booking of air tickets for charter flights and blocks of seats for regular flights of airlines was carried out. However, when employees of the airport checked the air tickets, it turned out that one of the purchased tickets did not exist. When contacting the airline's representative office, it was reported that the ticket number was assigned to another person. Thus, in fact, the customer was forced to purchase another set of air tickets in the amount of three pieces, and to make the flight for his own money. The customer demands to reimburse the losses he incurred.
SP
Registration address:
Actual address:
According to Agreement No. ______________ dated _______________, concluded between me - __________________________ (customer) and IE ____________________________ (contractor) (hereinafter referred to as the Agreement), IE __________________, at my request, made a reservation of air tickets for charter flights and blocks of seats for regular flights of airlines.
In pursuance of clause 2.3.1 of the Agreement, I have provided the necessary documents and data that allow the contractor to make a reservation.
Thus, IE _______________, on the basis of my application, made a reservation and provision of air tickets for the following persons:
- _________________ (ticket number ________________);
- _________________ (ticket number ________________)
for flights _______________ _________ - _______ / ________ - _________, which is confirmed by the Booking Sheet No. ____________ dated ____________, which, in accordance with clause 3.1 of the Agreement, is an integral part of the Agreement.
In order to fulfill the Agreement, I paid _______________ (_____________________________) rubles to the IP ____________ cashier's office __________ of the year.
However, when traveling back from the airport of ______ (_______) to __________, when checking the air tickets by airport employees, it turned out that one of the tickets purchased in the name of my wife - _____________, does not exist.
When contacting the representative office of the airline "_____________", which was supposed to carry out the flight, we were informed that the number of the ticket belonging to my wife was assigned to another person.
Thus, in fact, I was forced to purchase another set of air tickets in the amount of three pieces, and make the air flight for my own money.
According to clause 2.1.1. Of the Agreement, the Contractor undertakes to search for and book air tickets ordered by the Customer for charter flights and blocks of seats for regular flights of airlines in accordance with a written application or by e-mail or on the website, the data of which is indicated in the details.
In accordance with clause 4.2.1. Of the Agreement, the Contractor bears full responsibility to the Customer for damage caused as a result of improper execution of shipping documents.
The individual entrepreneur ______________ did not provide me with information in advance about the cancellation of the reservation for the air ticket purchased in the name of _________________, and also did not take any other, in accordance with the Agreement, actions to prevent the situation that arose.
Consequently, as a result of the provision of services by the entrepreneur _______________ for booking and providing an air ticket of inadequate quality, me -________________, significant property damage was caused, which the entrepreneur ____________ is obliged to compensate in full.
In addition, please consider the following.
According to paragraph 1 of Art. 4 of the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1 (hereinafter referred to as the Law), the seller (executor) is obliged to transfer to the consumer goods (perform work, provide a service), the quality of which complies with the contract.
In accordance with Art. 13 of the Law, for violation of consumer rights, the Contractor bears responsibility provided for by law or contract (clause 1 of article 13 of the Law).
Unless otherwise provided by law, losses caused to the consumer are subject to compensation in full in excess of the forfeit (penalty) established by law or agreement (clause 2 of article 13 of the Law).
In accordance with Art. 29 of the Law, upon detection of deficiencies in the service provided, the consumer has the right, at his choice, to demand:
gratuitous elimination of deficiencies in the service provided;
a corresponding reduction in the price of the service rendered;
reimbursement of expenses incurred by him to eliminate the shortcomings of the service provided on his own or by third parties.
As a result of the poorly rendered service, I was forced to purchase the necessary air tickets myself, having paid their cost in the amount of ______________ (_________________________________) rubles.
Thus, the total amount of compensation for property damage caused to me due to improper provision of services under the IP Agreement _______________ was: ______ + ___________ = _________________ (_____________________________________) ruble.
In addition, I incurred losses in the form of payment for legal services in the amount of _____________________ (seventeen thousand five hundred) rubles, which are also subject to compensation in full.
On the basis of the above, -
1. In order to compensate for losses caused by non-fulfillment of the terms of Agreement No. _____________ dated ______________, concluded between me -________________ and individual entrepreneur ________________, pay the expenses that I -_______________ made in order to restore the violated right in the amount of 103 481.00 (one hundred and three thousand four hundred eighty one) ruble.
2. Reimburse expenses for legal services in the amount of 17,500.00 (seventeen thousand five hundred) rubles.
In case of refusal or incomplete satisfaction of my requirements, as well as the absence of a response to the claim, I will be forced to go to court with a claim for compensation for material damage and moral harm caused to me. In addition, I will contact the Rospotrebnadzor of the Russian Federation and the Prosecutor's Office of the Russian Federation with the requirements to take appropriate measures, to eliminate violations of the legislation of the Russian Federation.
In this case, legal costs will be added to the amount of the lawsuit, including the costs of the services of a representative, to whose help I will have to resort.
Please send a response to your claim to:
Claim (demand) for a refund for a ticket
A claim for a refund for a ticket is an official document that establishes a consumer's requirement before a store for a refund and justifies the need to satisfy such a requirement.
We present our sample claim, which includes requirements both in terms of refunds for a high-quality ticket and for a defective one, you just have to choose and return the money.
Here is our sample.
Ticket refund claim
straightaway
Store director:
Address:
from:
residing (s) at:
"___" _______ _______ (indicate the date) by me, ___________________________________, in the store "_____________" located at: _____________________________________________, a ticket was purchased for _______ rubles. Additionally, the delivery for the ticket was paid in the amount of ______ rubles.
In accordance with Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights", the consumer has the right to exchange a non-food product of good quality for a similar product from the seller from whom this product was purchased, if the specified product did not fit in shape, size, style, color, size or complete set.
The consumer has the right to exchange a non-food product of good quality within fourteen days, excluding the day of purchase.
The exchange of a non-food product of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cashier's receipt or other document confirming payment for the specified product.
? ♀️ Take the test on the website and straightaway find out if this item can be returned or not! ?
In this case, if a similar product is not on sale on the day the consumer contacts the seller, the consumer has the right to refuse to execute the sales contract and demand the return of the money paid for the specified product.
Based on the foregoing, in accordance with Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights", given that a similar ticket is not on sale, I ask: to make a refund for the ticket in the amount of ______________ rubles.
Applications:
1. A copy of the warranty card.
2. Copies of sales and cash receipts.
If the ticket turned out to be of poor quality, then we insert this part, take into account the peculiarities of the return and exchange of certain categories of goods.
? ♀️ Take the test on the website and straightaway find out if this item can be returned or not! ?
In accordance with Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights", the consumer, if defects are found in the product, if they have not been agreed by the seller, has the right to refuse to execute the sales contract and demand the return of the amount paid for the product. At the same time, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality.
Considering that the shortcomings that the ticket contains arose as a result of circumstances for which the consumer is not responsible, I ask: to make a refund for the ticket in the amount of ______________ rubles, as well as money for its delivery in the amount of ______________ rubles.
In case of refusal to satisfy my legal requirements on a voluntary basis, I will be forced (a) to apply to the court for the protection of my rights and legitimate interests.
I would like to ask you to inform me of your decision in writing in due time.
Applications:
1. Copies of sales and cash receipts.
2. A copy of the document confirming payment for the delivery of goods.
Refund claim (sample)?
Refund claim is compiled according to the general rules of business correspondence and does not have any peculiarities. If you are faced with the need to write a claim, but do not know how to do it, then we bring to your attention a material in which we will not only tell you how to draw up such a document, but also give sample refund claim.
Refund claim. How to make a claim for a refund
As we mentioned above, such a claim is made in a simple written form according to the general rules of business correspondence. These rules include clarity and conciseness of presentation, adherence to a formal business style, and the absence of spelling and punctuation errors.
In its most general form money back claim has the following structure:
- First of all, you need to indicate the name of the organization to which you are sending it, as well as the full name of the official to whom the claim is addressed (director, chief).
- Please fill in your full name, residential address and contact phone number below.
- Then - the place of drawing up the claim (city) and the date of drawing up the document.
- In the center - the name of the document (“Claim”).
- In its main part, it is necessary to report the factual circumstances of the case (for example, when and under what circumstances the goods were purchased, the money for which you want to return, the reason why you are asking for the money back).
- Indicate the deadline for responding to the claim. Legally, such is provided only for state and municipal bodies (organizations), as well as for individuals whose activities fall under the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1. In the first case, the term is 30 days, and in the second - 10. In addition, you must indicate in what form you want to receive a response (in writing or by electronic means).
- List of documents attached to the claim. They can be very different - starting with a sales receipt and ending with an expert opinion or an inspection report.
- At the end of everything, the personal signature of the applicant or his representative is affixed. In the second case, a copy of the power of attorney should also be attached to the claim.
The nuances of drawing up a claim for a refund
It is important to note that the claim must be made in 2 copies, while on the second of them (which will remain with you) the authorized person of the seller (the official who accepted the claim) must put the date of acceptance, his personal signature, its decoding and indicate the position held.
From the day following the day of filing a claim, 10 days allotted for a response can be counted. If the seller does not direct him and does not take actual actions to resolve the conflict that has arisen, feel free to contact the consumer protection department, Rospotrebnadzor or the court for help. At the same time, contacting one of these bodies does not deprive you of the right to simultaneously apply to another, that is, you can contact all these institutions at once.
It should also be said that when applying to the court, it is necessary to comply with the rules of civil procedure: the rules for drawing up a statement of claim, the rules for filing it in the courts. The duties of the plaintiff also include sending copies of documents and the claim to the defendant and paying the state duty.
If you yourself do not want to deal with the preparation and submission of such documents, then you can use the help of a qualified lawyer, and the costs associated with paying for his services can be collected from the defendant along with legal costs.
For clarity, we give below sample money back claim... If necessary, you can use it by adapting it to a specific situation.
Sample Refund Claim
To the head of Romashka LLC
Omsk, st. Lenin, 15
from Ivanov Petr Vladimirovich
Omsk, st. Leningradskaya, 5, apt. 13
On May 29, 2015, I bought a pair of shoes in your store (men's black leather shoes). On May 31, 2015, after putting on the above shoes and getting to work, I found that the accessories on the shoes were torn off, and there were also scuffs and paint defects.
In this regard, I believe that a pair of shoes sold by your organization is a low-quality product, and on the basis of Art. 18 of the Law of the Russian Federation "On Protection of Consumer Rights" I ask you to return the redemption price paid for the goods in the amount of 2000 (two thousand) rubles.
The answer to this claim, as well as the actual actions to satisfy my legal requirements for the return of funds paid for low-quality goods, in accordance with Art. 22 of the Law of the Russian Federation "On Protection of Consumer Rights", please implement it by June 11, 2015.
In case of non-receipt of a response from you and non-return of the money paid by me for a low-quality pair of shoes, I will have to go to the Department of Consumer Rights Protection and to the court.
Signature: (personal signature) Ivanov P.V.
- Copy of sales receipt No. 1 dated 05/29/2015 - 1 copy. for 1 liter.
Subject: Airline Refund Claim
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Airline claim for refund
I ask lawyers to help.
It is necessary to write a claim to the airline to get the money back for the unused air ticket. I want to write myself. Do I have to refer to any articles and laws according to which I am asking for a refund or not? If necessary, which ones? What percentage can I charge for delay, for each day?
If anyone has a ready-made claim, I will be very grateful.
Or already spit on attempts to write myself and go to the legal entity. office to be done there?
Thanks in advance for your answers. If there are any
On December 20th, 2009, through the website http://www.aviacompany.aero, I ordered a ticket for flight XXX XX-XX, departure on XX.12.2009 at XX: XX from Domodedovo airport. Unfortunately, on Friday, December 20th, 2009, I did not have time to register. It was not possible to make any marks on the printout of the electronic ticket: neither at the ticket office, nor in the office of the airline's representative office on the 2nd floor of the airport (the office was already closed at 16:50).
I would like to ask you to return the money for the unused ticket in accordance with the rules adopted by your airline. A letter confirming the flight ticket order is presented below. Also, in the attachment, I am sending a pdf file from a visa debit card scanned from the front side, issued by XXX Bank, with which the ticket was paid. (The card expires today, December XX, 2009, however it has been reissued, the new card must remain with the same number)
How can a citizen of Belarus file for a divorce from a citizen of Russia? Hello! Help me please! I am a citizen of Belarus, my husband is a citizen of the Russian Federation. The marriage was concluded at Domodedovo in Moscow in February 2014. Now, together with the child, I [...]
Based on the foregoing and in accordance with Articles 103, 105, 108 of the VK RF, 779 of the Civil Code of the RF I REQUIRE: 1. To return the air ticket price in the amount of rubles. 2. Compensate me for moral damage in the amount of rubles 3. Reimburse me for the costs of legal services in the amount of rubles, in accordance with Art. 15 of the Civil Code of the Russian Federation. If funds are not transferred within 7 days from the date of receipt of this application to the Continent airline, complaints will be sent to the prosecutor's office of the city, Rospotrebnadzor, and a statement of claim for the recovery of funds., Interest for the use of other people's funds, non-pecuniary damage payment for the services of a representative will be sent to court.
VK RF - Termination on the initiative of the passenger of the aircraft of the contract for the carriage of the passenger by air. The passenger of the aircraft has the right to cancel the flight with the notification of the carrier no later than twenty-four hours before the departure of the aircraft, if the grace period is not determined by the air transportation rules established by the carrier, and to receive back the amount paid for the air transportation.
(» AIR CODE OF THE RUSSIAN FEDERATION "dated 19.03.1997 N 60-FZ). Based on the foregoing and guided by Art. 16 and 32 of the Law of the Russian Federation "On Protection of Consumer Rights" I require within 10 calendar days to return the full cost of the ticket issued in my name in the amount of rubles.
The purchase of tickets for all types of transport via the Internet is becoming more and more popular due to its availability. This can be done on the official websites of the carriers themselves or numerous intermediaries.
It makes no sense to dispute all the conveniences associated with the online purchase of train tickets. This is a significant saving of time, and the ability to navigate by yourself in a large selection of offered routes, carriages of different comfort and choose the right tickets without leaving your home.
The procedure for the return and exchange of Russian Railways tickets purchased via the Internet
Return the e-ticket purchased via the Internet in case of cancellation of the trip in the same way.
Perform all actions to return tickets on the website in your personal account. Select the necessary tickets in your orders and change its status to "refund". After that, wait for the receipt of money on the bank card from which payments were made to purchase the ticket. Please be aware that some money will be withheld depending on the time the tickets are returned.
More detailed descriptions of online ticket refunds:
Russian Railways rules for the return of tickets purchased in electronic form
The procedure for returning tickets is determined by Russian Railways. Basic principles to keep in mind when refunding unused tickets:
When buying them for cash at the checkout, you will receive the amount due immediately. If we are talking about electronic tickets, then they will go to the card with which the payment was made.
If a passenger is not able to use an e-ticket, then it can be canceled until a boarding pass for the train is issued. You can return your train ticket at any time without restrictions.
How is the return of tickets for trains going to foreign cities?
Tickets with electronic registration must be returned to the ticket office at least one hour before the train leaves the station at the beginning of its route, but no later than six hours from the place where the passenger was supposed to leave.
You must return an electronic ticket at least 6 hours before the train leaves, if electronic registration has not been made.
How long does it take to return a good quality product?
How to write a claim for the return of a good quality product, read here.
The ticket is refunded by a passenger in the usual manner if:
Refunds for an unused ticket are made in compliance with the claim procedure if the passenger missed the train. There is a six-month deadline for all claims against Russian Railways, including for refundable tickets. Don't miss it. One month is given to consider the claim and make a decision. After the electronic return of the ticket, the passenger will be notified of the refund.
You can return a ticket using a claim in the following cases:
The procedure for ticket refunds is subject to the law governing the consumer protection procedure. After all, passengers are consumers of services provided by Russian Railways.
Terms and conditions for the return of train tickets purchased online
If it becomes necessary to return an electronic ticket to the cashier, do not wait for the receipt of the entire amount you paid for its purchase. The amount of money refunded depends on the time the ticket is returned. When buying a train ticket, the passenger pays the cost of its transportation by rail and the price of the seat itself for the passenger.
If you return a ticket long before the train leaves (eight or more hours), wait until the card will be credited with almost the entire amount you spent (minus a small fee).
If from the moment the ticket is returned to the departure of the train, the time interval is from 2 to 8 hours, then half of the cost of the reserved seat will be withheld by the carrier.
The passenger completely loses the right to receive the cost of a reserved seat if the train leaves in less than 2 hours from the moment the ticket was returned to them.
The money returned by the carrier will be credited to the client's account within 7 to 30 days, depending on the bank whose card the passenger owns. If the receipt of the amount is delayed, contact the bank with a written claim.
Drawing up a claim containing requirements for the return of a purchased ticket for a railway flight
Usually, ticket refunds are carried out according to the standard procedure and in an expedited manner. If a passenger has registered electronically, but decided not to go anywhere, and there is less than an hour left before the train departs, then the tickets will have to be returned to the ticket office with a claim.
Usually, there are special ticket offices on the territory of railway stations that accept tickets. In the absence of such, contact any free cashier, where they will help you to file a claim. Refunds are made upon presentation of the passport for which the ticket was purchased.
How do I refund my e-train ticket?
Many passengers are accustomed to the traditional way of purchasing plane, train and bus tickets. But time does not stand still and online shopping is becoming more and more popular.
You can purchase travel documents directly on the websites of companies involved in passenger transportation, as well as on other websites.
You don't have to put in a lot of effort to buy an e-ticket. It will not be difficult to enter the site and make the necessary purchase. In this case, the ticket will be at the disposal of passengers due to several simple manipulations. But you do not need to visit ticket offices at train stations or airports.
When planning a train trip, now you do not need to stand in line at the railway ticket office, as it was in the past, you can do everything at home, sitting at the computer.
How can a ticket for railway transport be returned if it was purchased via the Internet?
If you purchased your ticket online, follow the same procedure for the refund. Go to the site you want, open your personal account and write a ticket waiver. The funds will be transferred to your card, current account or e-wallet.
When, due to certain circumstances, the trip cannot take place, the passenger has the right to return the ticket and receive the funds spent on the purchase of the ticket back (order of the Ministry of Transport No. 473). The method for getting money back is the same as for buying.
There is another way to issue a waiver. Follow the link provided in the letter that comes after purchasing your ticket. Submit a waiver. There are two ways to receive confirmation of the refusal: via the Internet (e-mail) or in the form of an SMS message.
The number of canceled tickets does not matter, that is, you can refuse one or more travel documents.
In addition to refusal via the Internet, you can do it directly at the station at the railway ticket office. Refunds will be made in one of the following ways: by transferring money to a bank card (when making a purchase with a card) or in cash (if the ticket was purchased through the terminal).
To make a refund, you need a passport and purchase code (14-digit set).
Note! The passenger has the right to return the ticket no later than one hour before the departure of the train. It is during this period that electronic travel documents are registered.
You can refuse the ticket in the claim procedure after the train departs. It is no longer possible to return the ticket 12 hours after the train departs.
The procedure for returning an electronic ticket through the railway ticket office
It is not always possible to return the ticket in the same way as it was purchased. Therefore, contact the ticket office of the train station. Show your printed e-ticket and passport (or other document that was used for the purchase).
You should not send any of your friends or acquaintances to the station. They will not be able to exchange your ticket for money.
The return procedure is possible only with your personal participation.
Important! When you want to return a ticket, but cannot do it personally, issue a power of attorney for your representative with a notary, and specify in the document all his powers.
If you are in the process of refunding someone else's ticket, it is impossible to do so without a power of attorney.
The procedure for returning a travel document in electronic form of the Russian Railways company
If the trip was canceled for any reason, then it can be postponed to another date. But what to do with the ticket, because certain funds were spent on it.
To refund money for an electronic ticket of Russian Railways, contact the ticket refund office or go to the official website of Russian Railways. When making a return through the cashier, present your passport or other document proving your identity. In addition, please provide information on the fourteen-digit code of your ticket.
Important! The e-ticket can be printed, but be careful, as soon as you complete this procedure, the reservation will be canceled from the document. That is, having done this one hour before the departure of the train, you can only be at the ticket office from it.
There are two ways to return a train ticket:
- Returns in a claim procedure:
- being late for the train by 12 hours or more;
- you have not taken the train due to illness. No more than 5 days have passed since the departure. In this case, documentary evidence of the reason for the delay is required;
- the travel document was returned one hour before the departure of the train;
- delivery of a document purchased by bank transfer.
- return application;
- passport (photocopy);
- ticket (original ordinary travel document);
- original supporting document;
- documentary evidence of the reason for being late for the train;
- a way to return the money spent.
- the ticket was purchased for a trip within the country or to the CIS countries. In this case, the ticket can be returned at any convenient time and date;
- a ticket was purchased for an international train. In this case, you can return the ticket no later than one hour before the train leaves the starting station, and no later than 6 hours before the train leaves your station.
- if the ticket is returned 8 hours before the train departure, you will receive the full cost of the ticket and reserved seat;
- if the ticket is returned less than 8 hours before the train departure, but not later than 2 hours, you will be given 50% of the cost of the reserved seat;
- a refund less than 2 hours in advance will result in an amount equal to the ticket price.
- refund 24 hours before the departure of the train - the full cost of the ticket and reserved seat;
- delivery of the ticket in less than 24 hours and not less than 6 hours - the possibility of receiving the ticket price plus 50% of the cost of the reserved seat;
- return less than 6 hours before the start - receiving an amount equal to the cost of the ticket.
- Directly ticket.
- Document by which this travel document was purchased (the details that are indicated in the tickets and in the document must be the same).
- If you are going to return another person's ticket, in addition to the above, you will need:
- passport the passenger for whom the ticket was issued (not a photocopy!);
- power of attorney to return a travel document;
- power of attorney to receive funds;
- power of attorney to receive a ticket (needed if the ticket is electronic, and it has not yet been received on the form).
How to return an electronic railway ticket to the ticket office?
What are the conditions for returning railway tickets in Russia, read here.
If in your situation you are using a return on a claim basis, prepare the following documents:
The money will be transferred to your current account or card (when choosing this method of refund, do not forget to indicate your current account, bank details, etc.).
You can also use postage, but in this case, money will be withdrawn for taxes and fees.
A claim return is possible within six months from the date of departure of the train for which the ticket was purchased.
The administration, which has accepted the application and documents from the client, can spend up to one month to consider the issue.
Note! For ticket refunds per seat, a tax of RUB 162 (18% VAT) will be charged.
Refunds of electronic tickets via the Internet require filling out a special refusal form. When filling out such a document, enter the details of the order number, as well as the contact phone number that was specified when ordering the travel document.
By making a refund online, you can receive all the funds spent on purchasing a ticket. But such a situation is possible only if you have not yet issued a boarding pass, have not received a document in your hands, and there is time left before the train leaves.
If the return of tickets for international trains is issued via the Internet, the procedure must be performed at least 6 hours before the departure of the train.
What is the return period for e-tickets?
An electronic train ticket can be returned until the time it has been exchanged for a boarding pass. The receipt of the document usually takes place at self-service terminals or ticket offices.
In this case, it is necessary to comply with several more conditions:
How do I get a refund?
When you return tickets for trains running within the country, you will be refunded a certain amount of money:
When returning a ticket for a train bound for neighboring countries, the following payments are provided:
When returning tickets to non-CIS countries, no later than 6 hours before the departure of the train, you will be refunded the cost of the ticket and reserved seat.
Important! When refunding tickets for international trains, you will be charged 10 euros for each seat.
How is the procedure for returning an electronic ticket abroad?
If you have a need to return a ticket in another country, contact the return ticket office, which is at every railway station in our country and abroad.
Give the cashier a printed ticket (Russian Railways form) and your passport. After reviewing your documents, the cashier is obliged to issue / return a form in which there will be a mark on the return of the ticket.
Upon returning to Russia, within six months, apply with this form and your passport to the railway ticket office, where, based on the mark made abroad, the funds spent will be returned to you.
How long does the buyer have the right to return the purchased railway ticket?
When returning an electronic ticket to the ticket office, you should understand that the amount of money you can receive depends on several factors. First of all, we are talking about the timing of the return.
It has already been mentioned that the cost of a ticket consists of the cost of transportation and the cost of a reserved seat (the passenger retains a separate seat on the train).
In the event that you return your ticket earlier than 8 hours before the train departure, you can expect to receive the full cost of the document minus any fees.
The return of the ticket in the period from eight to two hours before the departure of the train guarantees you the full cost of transportation and 50% of the reserved seat.
When you return your ticket 2 hours before departure or less, you will receive the fare minus the reserved seat.
How to correctly draw up a claim in the situation under consideration?
When the return of an electronic travel document is made via the Internet, the claim is not made in writing.
Situations often arise when customers return tickets on a claim basis.
This happens when a passenger made a request for a refund one hour before the train's departure, and an electronic check-in was made.
In this case, make a claim for a refund in writing. Submit the document at the return ticket office, which is located at the railway station.
If you did not manage to get into the cashier of the return, contact any cashier. There they are obliged to help you in drawing up a claim.
Important! The refund procedure assumes that the passenger has a passport and a ticket code (14 digits indicated on the travel document).
Basic rules and conditions for the return of Russian Railways tickets to the box office
There are situations in life when purchased railway travel documents (tickets) have to take.
There are many reasons due to which tickets are returned to the box office.
Most often, passengers unexpectedly change their plans and postpone the trip to a different date, less often - travel is impossible due to illness, and sometimes passengers are simply late for the train.
Spent money for an already unnecessary travel document, you can return!
Let's figure out how to do this.
About cost
But first of all it is necessary to clarify some of the "railroad" terms.
Ticket price- this is the price of your direct transportation, which is written in the first line (roughly speaking, the cost of the fact that the train, in principle, moves in the direction you need).
The cost of a reserved seat is the payment for the occupied berth, it is indicated in the travel document near the cost of the ticket.
Where to implement?
At some railway stations (stations) there are special return cash desks- they should be contacted first.
If there is no refund in your case, then any cash register long-distance travel should help you with the return of the ticket (the place of purchase in this case does not matter!).
If you planned to follow the routes international traffic(another name is far abroad), then the travel document can be returned exclusively at international ticket offices.
When lateness passenger on the train, the return is carried out only at the station from which the departure is registered on the ticket.
What documents are needed?
Any passenger has the right to return the ticket (s) of another passenger(for example, a family member), on one condition - if his own ticket is returned with the same route and train number, the same departure date and upon presentation of the family member's passport (for example, the father of the family can return travel documents for the whole family).
Receiving the money
In the matter of returning train tickets, you need to act promptly, since the refunded amount of money directly depends on time, which is left before the departure of the train.
Let's make a reservation right away what to get back full amount unfortunately, in most cases, the fare will not work.
- > 8 hours before train departure - full refund minus return fee.
- > 8 hours, but Didn't find the answer to your question? Find out, how to solve exactly your problem - call right now (it's fast and free):
How to return railway tickets and get money? What to do if the company refuses to do it.
Sometimes plans for a trip collapse already at the preparatory stage for the trip. And the first question that arises for a person who has bought train tickets is related to the possibility of refunding the funds paid for travel documents.
In this article, I will talk about what grounds for the return of railway tickets are provided for in the legislation, how to return the money paid for them and in what time frame.
○ What does the law say?
Regulatory legal acts that will help you find the necessary answers to questions arising from ticket refunds:
As indicated in the above acts, passengers have the right to return unused tickets. The amount due for the return will be calculated depending on the time remaining before the train departure.
Basic principles of return:
○ In what cases can railway tickets be returned?
Grounds for the return of train tickets:
- Delay of the train or its cancellation - the passenger can fully refund the money for the trip or re-issue the travel document for a more convenient flight.
- Termination of a train - money is returned for the distance not traveled.
- Refusal of the passenger from the trip before the departure of the transport - the money is not returned in full.
- Late for transport within 12 hours after its departure or other compelling reasons for not using the ticket.
- Removal of a passenger from the train due to his illness - money is returned for the unexplored distance.
- Electronic tickets - through the website or railway ticket office.
- Paper tickets - through any railway ticket office with an identity card and the ticket itself.
- Suburban transport passes - returned to the ticket office (the passenger writes a written application to refuse the travel document).
✔ What tickets can be returned?
Regardless of the travel distance, you can return:
When ordering several tickets, it is allowed to return all or only part of them. The only exceptions are “luxury” seats on long-distance trains - if you have purchased 2 tickets in one compartment, you cannot return one of them. Also, sometimes there are temporary restrictions on the return on railway transport. You can find out about them on the official website of Russian Railways or private carriers.
○ Can e-tickets be returned before the paper versions are received?
Electronic tickets are returned through the online page of Russian Railways or through the website where the ticket was ordered. To do this, you need to open your profile, go to the "My Orders" section, select the required document and click the "Checkout" button.
The money is returned within 7-30 days to the bank card. Please note that a commission is always charged for ticket refunds initiated by the passenger.
○ How are tickets paid out?
If the passenger returns the ticket to the railway ticket office, the refund takes place on the spot. This rule applies only to those who purchased the ticket for cash.
As for payment through a terminal or via a card on the Internet, then paragraph 83 of Regulation No. 473 says:
"Refunds for an unused travel document (ticket) issued by bank transfer (or in cash for organized groups of passengers) or using a payment card are made to the bank account of the legal entity or individual who paid for the travel document (ticket)."
Thus, it will also not be possible to return a large amount of money paid for the travel of a group of people through the cashier. The repayment period is set by the bank. It is 7-30 days.
Money is usually returned to an electronic wallet longer - from 10 days to 2 months.
With a claim procedure for a refund, money can be waited for a very long time - up to 210 days, this is due to the fact that six months are allotted for the consideration of the claim, plus a month for the bank to transfer funds.
The money for a subscription pass is returned within 10 days from the date of drawing up an application for its return.
○ Can I return my ticket after the train departs?
Yes. To do this, you need to contact the return cashier located at the place of your departure. You can substantiate your claims by the provision of clause 87 of Regulation No. 473:
“The passenger has the right to receive the cost of a ticket without the cost of a reserved seat, a service fee (if any) and other payments (except for a fee for reserving seats on long-distance trains):
Thus, after the departure of the railway transport, you can return the money, albeit not in full. The term "reserved seat", mentioned in the article, denotes the payment for using the carriage and amounts to 30-60% of the ticket price. In case of non-use of the ticket due to illness or other unforeseen circumstance, it is necessary to present documentary evidence of this fact. For example, a certificate from a doctor.
○ Return before train departure.
The simplest option is to return the ticket on time long before the trip. This will save you more money on returns.
Let's consider in what period the tickets should be returned and how much money can be returned.
✔ On Russian routes.
You can refund the full cost of the ticket (except for the refund fee):
“When returning an unused travel document (ticket) to the ticket office no later than 8 hours before the train's departure.
When an unused travel document (ticket) purchased for travel as part of an organized group of passengers is returned to the carrier no later than 7 days before the train's departure ”(clause 85 of Regulation No. 473).
You can return funds for the purchase of a ticket (except for half the price of a reserved seat and a commission fee):
“When an unused travel document (ticket) is returned to the ticket office less than 8 hours, but not later than 2 hours before the train's departure.
When an unused travel document (ticket) purchased for travel as part of an organized group of passengers is returned to the carrier less than 7 days, but no later than 3 days before the train's departure ”(clause 86 of Regulation No. 473).
You can return funds for the purchase of a ticket (except for the full price of a reserved seat and a refund fee):
“When an unused travel document (ticket) is returned to the ticket office less than 2 hours before the train's departure.
When an unused travel document (ticket) purchased for travel as part of an organized group of passengers is returned to the carrier less than 3 days before the train's departure ”(clause 87 of Regulation No. 473).
✔ Near abroad.
You can also return tickets to the CIS countries, the Baltic states and Abkhazia before the train departs.
The full cost of the travel document can be refunded if you contact the ticket office a day before the departure of the transport from the passenger's station. If there are 6 to 24 hours left before departure, you can return the money paid minus half the cost of the reserved seat. If there are less than 6 hours left, you can only refund the price for the ticket itself and for additional services (tea, bed).
✔ Far abroad.
You can only return an electronic ticket through the carrier's official website. You can apply for a refund at least 6 hours before the vehicle leaves the passenger's station.
○ Where can I go if the cashier does not accept the ticket back?
If the cashier refuses to accept the travel document and return the money paid, you should file a claim with the carrier. It is allowed to compose it within six months from the date of departure of the transport.
If the carrier recognizes the grounds for refusing to return tickets as legal, this decision can be challenged through the court. You can also file a complaint with the prosecutor's office.
✔ How to write a claim?
The application is written in the name of the head of the carrier. Forms of such claims can be requested at the ticket booths.
The claim must indicate:
Date and signature are affixed. The claim is accompanied by a ticket and a supporting document issued at the box office. Usually, the address of the carrier's representative office is also issued at the box office, where the documents should be sent.
○ Return Fee
For each ticket, in case of its return, a fee of 192 rubles will be charged. 70 kopecks. (if the trip was planned in Russia or to neighboring countries).
For the return of tickets to distant countries, 10 euros will be charged per ticket (according to the bank rate on the day of return).
In addition, commissions of payment systems and service fees for the online purchase of travel documents will not be refunded.
✔ Due to the queue in front of the ticket office, I did not have time to return the train ticket and now it is not accepted. While I was waiting, the cashier constantly went somewhere and received 1-2 people every 30-40 minutes. Can I prove that it is the cashier's fault and get my money back?
Yes. You need to write a claim to the carrier. You have six months for this from the date of departure of the transport. Contact the cashier again and ask where the complaint should be sent. In the claim, describe your problem in as much detail as possible and state your request for a refund.
You can also contact the online reception of the carrier. Usually, in such situations, an official investigation is carried out promptly. The results will be reported to you.
✔ I bought an electronic ticket, for family reasons I had to surrender it. The money has not been credited to the account until now, although more than a month has passed. What to do?
First of all, contact the bank with a claim. Usually the problem is related to the transfer of money by a financial institution. If the carrier has not transferred the funds to the bank, contact the carrier's online reception desk with your problem.
Specialist Olga Skudanova will tell you about the rules for returning train tickets.
