Additional services. Is it possible to return a ticket to Aeroexpress and what steps must be taken for this? What to do with your Aeroexpress e-ticket

Obtaining process monetary compensation for the returned receipt of the transport company Aeroexpress proceeds in several stages. The company has fairly straightforward rules and strict restrictions in this regard.

According to the Decree of the Government of the Russian Federation of 03/02/2005 N111 and clause 15 therein (hereinafter - the Rules), the passenger is entitled to compensation in the amount of the full cost in the only case: an unforeseen interruption in the movement of trains for more than one hour in the manner prescribed by the basic rules for the carriage of passengers, baggage, cargo baggage. In any other case, compensation for a single trip on a suburban train is not made.

The exception is (a travel receipt paid through the official websites of the Aeroexpress company, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.

E-ticket refund

To receive compensation for an electronic travel receipt, you will need to make changes to the travel parameters. The required actions are performed through your personal account on the website or in mobile application:

application for mobile phones.

This service is in the public domain only for previously registered users. If you are not authorized or do not remember your password and username, please contact the specified Aeroexpress customer support number: 8-800-700-33-77.

To cancel your ticket, follow the steps below:

In the column of your personal account called "My ticket" select the booking you want.
Then click the "Request to cancel" button.
Accept the agreement with the amount offered for the ticket.
Receive cash in the same way that you previously paid for the train ticket. The money will be transferred within 5-10 business days.

It is necessary to take into account the factors affecting the very amount that the passenger will receive after the implementation of the above points. The actual fare is subject to deduction:

commission... The client pays them for the service rendered for him to cancel the electronic ticket;
bank interest for purchasing a ticket.

Timeline for return

Changes made to the details of the electronic travel document for the "Standard" and "Round trip" fares, which the user purchased on the Aeroexpress website or mobile application, are credited to the client if the departure date indicated on the ticket is not overdue. A derogation from this paragraph is only possible if the buyer has paid for his ticket on the day of departure.

For those traveling in a business class carriage, the time frame has been slightly extended. The deadline for passengers to make changes to their electronic receipt is set at 30 minutes before the train leaves. The departure time of the Aeroexpress is always indicated on the ticket.

It is allowed to purchase up to five receipts at one time at one rate. By making travel changes to one ticket, you will automatically change the data of all other tickets from the general order.

Features of the return and transfer of funds

The originals of all travel tickets and receipts of miscellaneous charges remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.

For getting reference information regarding the return of electronic tickets for the Aeroexpress electric trains, as well as in case of difficulties with the return, please call the transport company: 8-800-700-33-77 or contact the support service using the feedback form.

A refund for an unused travel receipt purchased by bank transfer or using a payment card is made to the bank account of a legal or natural person who paid for the travel document.

Refund of a ticket when buying it on partner sites

The process of monetary compensation when buying a ticket on partner websites is possible after the passenger fills out and sends a written application.

This might be helpful. How long does it take to get to the airport by high-speed train? Where can I find the timetable? How much does the ticket cost? What classes of cars are there in Aeroexpress? How long is an e-ticket for Aeroexpress valid? Registration rules at the Aeroexpress terminals and their layout. We are talking about all this.

(Information taken from pososhok.ru, where tickets for Aeroexpress can also be purchased. Some information or conditions, for example, regarding payment methods, may differ in other companies, most often slightly).

1. Which airports do Aeroexpress trains run to?
To the airport Vnukovo - with Kievsky railway station ,
to the airport Domodedovo - since Paveletsky railway station ,
to the airport Sheremetyevo - from the Belorussky railway station.

2. How long does it take to get to the airport by "Aeroexpress"?
Travel time is 35 minutes, to Domodedovo airport - 40-45 minutes.

3. Where can I find the timetable?
On the website www.pososhok.ru in the Aeroexpress section
on the Aeroexpress website www.aeroexpress.ru
by phone hotline Pososhok: 8-800-700-33-77 (toll-free within Russia)
by sending to number 3115 a special short SMS message in Russian or Latin letters:
. "Moscow (Kievsky railway station) - Vnukovo": "ae v" or "ae v";
. "Moscow (Paveletsky railway station) - Domodedovo": "ae d" or "ae d";
."Moscow ( Belorussky railway station) - Sheremetyevo ":" ae sh "or" ae s ".
To receive an SMS with the express train schedule at a specific time (for example, at Vnukovo at 7:00 am), you must send a request of the form: "ae at 07:00" or "ae v 07:00".
The cost of the SMS service is determined according to the tariff plan of your operator. mobile communications.

4. How much does the ticket cost?
The fare for one adult passenger in a general class carriage is 320 rubles; in a business class carriage - 550 rubles. For children under 5 years old travel is free.

5. What is the difference between a general class carriage and a business class carriage?
General class carriage - a carriage where passengers are not assigned a seat. A ticket to this carriage is valid until 23:59 of the day following the date indicated on the ticket.
Business class carriage - there are 24-26 seats in the carriage, soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket to business class carriages guarantees seat with a number issued for a specific date and time of departure.

6. What is an electronic ticket for Aeroexpress:
- Ability to buy a ticket in advance and without commission
- Booking and paying for a ticket on the website Pososhok.ru

You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.

An example of an electronic ticket sent by e-mail:

When choosing a version for mobile devices, make sure in advance that it is correctly reproduced by your phone. For this:
- Make sure that the GPRS data service is connected and configured
- Follow the link in the SMS message with the payment results
The open page should display an e-ticket with a barcode image. If the barcode does not reproduce, print the e-ticket on paper. Tickets without a barcode image cannot be verified.

Be sure to print the e-ticket before traveling and keep it until the end of the trip, or save the SMS notification in your mobile phone.

7. What is the validity period of an e-ticket for Aeroexpress?
- Economy class - the ticket is valid until 23:59 of the day following the date of travel indicated on the ticket.
- Business class - the ticket is valid only for the flight (according to the date and time of departure) indicated on the ticket. If the passenger is late with e-ticket to business class "Aeroexpress" or in case of an earlier visit - the passenger can travel in any general class carriage until 23:59 on the travel date indicated on the ticket.

8. How to pay for tickets?
- By bank card online
- Yandex.Money
- Wallet "WebMoney"
- By bank card in the office
- Bank transaction
- in cash through Euroset
- in cash via "Cyberplat"
- in cash through the cash desk in Svyaznoy stores
- in cash through the cash desk in MTS salons
- in cash through the Eleksnet terminal
- in cash through a "Qiwi" wallet or terminal
- in cash at one of our offices

9. Can I return the ticket?
Pre-issued tickets are non-refundable and non-refundable.

10. Is the seat number indicated on the ticket?
Tickets are sold without seat numbering (with the exception of tickets for business class carriages), so we recommend that passengers arrive at the point of departure 10-15 minutes before the train departure and count on the travel time with a small margin.
Since February 2010, business-class carriages have begun to run between Moscow and Sheremetyevo Airport in Aeroexpress trains, which differ from the usual by a higher level of comfort and the availability of additional services. In such a carriage, in contrast to the usual one, passengers are provided with a guaranteed seat.

11. How to get through the turnstiles at the airport?
Departing from Moscow to the airport, the passenger presents an electronic ticket (in printed form or with mobile phone) to reissue to ticket with a barcode, which will allow you to go through the turnstiles at the airport in the future. If a passenger is traveling from the airport to Moscow, then the pass is carried out through the gate at the point of the turnstile system upon presentation of the electronic ticket to the security personnel.

Single adult ticket: economy: 360 rubles. business: 900 rubles.
Economy ticket for children. class for children from 5 to 7 years old is purchased at the box office at the station / at the airport.
The passenger has the right to take it to the economy free of charge. class of children under 5 years of age.
For children in business class, a full ticket is purchased (adult).

You can buy a ticket for Aeroexpress on the website in advance (90 days before the trip), directly when purchasing an air ticket from / to Moscow. The ticket is available for sale in any browser. Print boarding pass it is necessary directly from the browser you are using, without changing the print settings preset for the default ticket.

Buying an Aeroexpress ticket:

Step 1. Select the parameters of the trip: date, direction, tariff, number of tickets. Confirm your agreement with the rules for issuing an electronic ticket and proceed to choosing a payment method. When buying a ticket for a business class carriage, you must select a seat in the cabin on the proposed carriage layout. Step 2. Select a payment method, enter a valid address of your Email or a mobile phone number where a message will be sent with a link to an electronic ticket (itinerary receipt). You can specify either just an email address or a mobile phone number. The link to the paid ticket will be sent to you by e-mail or phone, respectively. Step 3. Pay for the ticket following the instructions of the payment system you have chosen. Step 4. To view the ticket, open the letter you received by e-mail or use the link sent to your specified mobile phone number. The ticket received by email must be printed. To pass through the turnstiles at the Aeroexpress terminals and Moscow airports, it is enough to attach a printed e-ticket to the reader, or, with a ticket received on a mobile phone, attach a mobile phone screen with a QR code. Please note that tickets purchased on the site are not a supporting document for reimbursement of travel expenses for the accounting department.

Aeroexpress ticket payment methods

It is possible to pay for tickets on the website only with Visa and MasterCard bank cards. If the payment operation was successful, but access to the page with the paid ticket was not provided, please contact the Aeroexpress technical support service by calling the hotline 8-800-700-33-77 for clarification.

Aeroexpress e-ticket

An electronic ticket purchased via the Internet or a mobile phone is valid only in the direction indicated when purchasing the ticket. Fare "Standard" - valid during the departure date indicated on the ticket; “Business Class” fare is valid only for the flight indicated in the e-ticket. When choosing the version of the itinerary receipt for mobile devices, make sure in advance that it is correctly reproduced by your phone. For this: - make sure that the data transmission service via GPRS is connected and configured; - follow the link in the SMS message containing the payment results. The open page should display an e-ticket with a barcode image. You do not need to print an electronic ticket received on the phone. If the barcode is not reproduced, contact the technical support service by calling the Aeroexpress hotline at 8-800-700-33-77. For the convenience of passengers, the purchased ticket can be sent again to the email address or another mobile phone number. Tickets without a barcode image are not subject to verification.

To pass through the turnstile, attach the barcode ticket to the reader.

Refund of Aeroexpress e-ticket:

The purchased e-ticket is non-refundable. The passenger can receive the full fare in the event of an unplanned interruption in the movement of electric trains for more than 1 (one) hour. At the same time, in other cases, a refund on unused tickets for a single trip is not made (in accordance with the Rules for the provision of services for the carriage of passengers by rail, as well as cargo, baggage and cargo luggage for personal, family, household and other needs not related to the implementation of entrepreneurial activities, approved by the Decree of the Government of the Russian Federation of 02.03. 2005 No. 111). Refunds on unused season tickets is carried out in the manner and in the cases stipulated by the Rules for the carriage of passengers, baggage and cargo luggage on federal railway transport, approved by Order of the Ministry of Railways of the Russian Federation of July 26, 2002 N 30.

Fulfillment of mutual obligations of the parties:

The obligation to pay for the electronic ticket is considered fulfilled by you from the moment you receive a notification from the relevant payment system about the fact of successful payment. The obligation to provide you with an electronic ticket is deemed to have been fulfilled by Aeroexpress from the moment the itinerary receipt is sent to your specified e-mail address or a link to the itinerary receipt in SMS to your phone number. A copy of the message sent to you with a link to the itinerary receipt, saved by Aeroexpress, is sufficient evidence of such sending.

The Aeroexpress company operates rail links between Moscow and the airports of the Moscow aviation hub (Vnukovo, Domodedovo and Sheremetyevo). As the main highways in the capital are too congested, railway transport is a great way to get to the airport from the city center quickly and on time.

Aeroexpress trains leave from railway terminals near the stations of the Moscow Metro's Circle Line. Travel time to Vnukovo and Sheremetyevo airports is approximately 35 minutes, to Domodedovo - approximately 45 minutes.

Airport trains:

from Paveletsky railway station - to Domodedovo Airport;
from the Belorussky railway station - to the Sheremetyevo Airport;
from Kievsky railway station - to Vnukovo Airport

Airport trains:

from Domodedovo Airport - to the Paveletsky railway station;
from Sheremetyevo Airport - to Belorussky railway station;
from Vnukovo Airport - to Kievsky railway station.

How to order a ticket?

If Moscow is the starting or ending point of your trip, the system will automatically select the required Aeroexpress train ticket when booking your ticket. Select the desired route and pay for the service along with the air ticket.

When creating an order, the system will automatically select the required ticket for the Aeroexpress train if Moscow is the starting or ending point of your route.

Tickets for the "Standard" fare can be purchased immediately before the train leaves or in advance, but not earlier than 90 days before the expected travel date. If you buy tickets three or more days before the trip, their cost will be lower.
At the "Standard" fare, the passenger is not provided with a specific seat. In the absence of free seats, it is allowed to travel while standing.
The ticket is valid for 30 days from the date specified upon purchase.

How do I use my ticket?

After successful payment for the complex service, an e-ticket with a QR code will be sent to the mail you specified during registration. Print it out and while passing through the Aeroexpress turnstiles attach the QR code to the reader.
IMPORTANT! You need to print the ticket directly from your browser. When sending an electronic ticket for printing, the following requirements must be observed: do not change the print settings (print quality, page scale and image size) preset by default; The QR code located on the itinerary receipt must be well printed and readable, the presence of any defects on it is unacceptable. Failure to comply with these requirements will invalidate the ticket.

How to return a ticket?

The cancellation procedure for the Avia + Aeroexpress complex service consists of two stages - cancellation of an air ticket and cancellation of a ticket for Aeroexpress. You can only cancel a ticket for the Aeroexpress train, and the ticket will remain valid.

To return a ticket to Aeroexpress, you need to:

Log in to the site site.
Enter the "My ticket" section, select the "Aeroexpress" tab and open the required booking.
Press the button "Request for cancellation".
Agree with the refund amount.

The funds will be credited to the card with which you paid for the order within 3-5 banking days.

Note!
The ticket can be returned until 23:59 of the day preceding the day of travel.
If a ticket for Aeroexpress trains is canceled, its full cost is subject to refund (agency service fee in the amount of 1 AZN, as well as the payment system margin charged by the bank when paying for the ticket).

If an Aeroexpress train ticket was issued along with the ticket, for making changes to railway ticket an agency service fee of 1 AZN is charged.

To Sheremetyevo airport:

Tickets for the Aeroexpress train to Sheremetyevo can be purchased at the Aeroexpress railway terminal at the Belorussky railway station (Belorusskaya metro station). The entrance to the terminal is via entrances 3 and 4 of the station. In the terminal, you must purchase a ticket at the selected fare. If necessary, you can register on domestic flight and drop off your luggage. Travel time to the airport will be 35 minutes. The electric train arrives at the platform of the Aeroexpress railway terminal located near Sheremetyevo-F. To get to Sheremetyevo-B and C, you should take a free bus. The bus stop is located on the ground floor at the entrance to the terminal. Travel time will be 20 minutes.

To Moscow (to Belorussky railway station):

From terminals Sheremetyevo-B and C runs free bus to the railway terminal "Aeroexpress". The bus stop is located at the exit from the arrivals hall of Sheremetyevo-B, on the left, at the station square. Travel time will be 20 minutes. From terminal Sheremetyevo-F You can walk along the elevated pedestrian gallery (7 minutes) to the building of the Aeroexpress railway terminal, which is located at the airport's station square. The pedestrian gallery is located at the level of the Sheremetyevo-F departure hall. The express arrives in Moscow at the Belorussky railway station. Travel time will be 35 minutes.

Fare:

Full cost- 400 rubles. 00 kopecks Children under 5 years old - Free Children from 5 to 7 years old - 130 rubles. 00 kopecks "Family" tariff: Two adults + children (up to 3 children) under the age of 14 - 810 rubles. 00 kopecks Round-trip tariff - 800 rubles. 00 kopecks