ServiceMarhabaService
Provision of services upon arrival at Dubai International Airport ( DXB):
Marhaba -BronzeMeet &GreetArrival- Upon arrival, guests should independently go to the Marhaba Service counter located in front of passport control, choose their name on the electronic board, inform about the type of services ordered and register. A Marhaba employee guides guests through a separate counter in the area passport control including eye scans. Porter services are available for a fee. A Marhaba employee will then escort guests to the meeting point at the airport exit.
38 $
Marhaba -SilverMeet &GreetArrival- Upon arrival at the exit from the airplane arm or at the entrance to the airport building, a Marhaba employee will greet guests with a sign with their names. In this case, there may be some waiting as the Marhaba staff member may be meeting other guests arriving on the same flight. An employee of Marhaba accompanies guests inside the arrivals area, an electric car is provided in places where it is allowed to use it (subject to availability). Guests are escorted through a separate counter in the passport control area, including eye scans. This service includes a porter service and assistance with baggage retrieval. Thereafter, a Marhaba employee will escort the guests to the meeting point at the airport exit.
Service cost for 1 person - 70$ , children 2-12 years old do not receive a discount, children 0-2 years old - free of charge.
Marhaba -GoldMeet &GreetArrival- Upon arrival at the exit from the airplane arm or at the entrance to the airport building, a Marhaba employee will greet guests with a sign with their names. The meeting is individual and guests are immediately held inside the arrivals area, an electric car is provided in places where it is allowed to use it (subject to availability). Guests are escorted through a separate counter in the passport control area, including eye scans. This service includes a porter service and assistance with baggage retrieval. Thereafter, a Marhaba employee will escort the guests to the meeting point at the airport exit. Additionally, in the case of ordering this service on their next departure from Dubai International Airport, guests can use the services MarhabaLounge located in the departure area (see description below).
Service cost for 1 person - 110$ , children 2-12 years old do not receive a discount, children 0-2 years old - free of charge.
MarhabaFamilyMeet &GreetArrival- The service is suitable for families (2 to 4 people) with the same last name, especially suitable for families and mothers with children and babies. Upon arrival at the exit from the plane or at the entrance to the airport building, a Marhaba employee will greet guests with a sign with their names. In this case, there may be some waiting as the Marhaba staff member may be meeting other guests arriving on the same flight. An employee of Marhaba accompanies guests inside the arrivals area, an electric car is provided in places where it is allowed to use it (subject to availability). Guests are escorted through a separate counter in the passport control area, including eye scans. This service includes a porter service and assistance with baggage retrieval. Thereafter, a Marhaba employee will escort the guests to the meeting point at the airport exit.
110 $ 40 $.
Ahlan Service(Ahlan Service)
This VIP package is provided only upon arrival to Terminals 1 and 3 Dubai International Airport. Ahlan Service is not provided on departure (if you wish to use services on departure, it is Marhaba Service).
Ahlan Standard(Akhlan Standard)
Before passport control, guests will be greeted by service staff, with signs on which the names of guests who ordered the Ahlan Standard service will be written. Further, passengers are escorted to Ahlan Lounge - VIP-hall, very cozy and comfortable, with soft sofas, soft drinks, snacks. Also, travelers will be offered to enjoy wonderful tea or aromatic coffee, which is difficult to refuse from a miniature cup. While guests are resting, Ahlan staff will collect the guests' passports for immigration formalities. At the request of the guest, the Ahlan service staff will accompany him to the store Duty Free.
Service cost for 1 person - 50$
Ahlan Premium(Ahlan Premium)
Ahlan employees meet guests at the entrance to the terminal building (from a sleeve or a bus) with signs indicating the names of passengers and accompany them throughout the route through the terminal building to the Ahlan Lounge VIP room, where they will be offered water, coffee, tea, light snacks and sweets. While the guests are resting, an employee of the Ahlan Service will go through all customs procedures with their passports and visas, and receive their luggage. Guests will then be provided with luggage trolleys and escorted from the airport to the meeting point with the host company.
Service cost for 1 person - 80$ , children from 2-12 years old do not receive a discount, children 0-2 years old - free of charge.
Al majlis lounge on arrival
Employees of Al Majlis Lounge meet guests directly at the plane's ramp or at the entrance to the airport building (at the exit from the "sleeve") in national white clothes, with a sign on which the guest's name is written. Then, by car or minibus, they are delivered to the VIP room, which is located in a separate building. In Al Majlis Lounge, passengers will be able to rest comfortably after the flight, watch TV and use the Internet. They will be offered soft drinks, fruits and light snacks. At this time, the airport staff will take care of immigration and customs formalities, baggage claim themselves. A representative of the host company is waiting outside the hall.
Service cost for 1 person - 54 0$ , child 2-12 years old - 250$
Departure service from Dubai International Airport (DXB)
Marhaba -BronzeMeet &GreetDeparture- On departure, before check-in, guests independently contact the staff at the Marhaba counter in the departure area. In Terminal 1, the Marhaba counter is located in area A of the check-in counters. A Marhaba member of staff guides guests through separate check-in counters, passport control and security screening. Porter services are available for a fee.
Service cost for 1 person - 38$ , children 2-12 years old do not receive a discount, children 0-2 years old - free of charge.
Marhaba -SilverMeet &GreetDepartureDeparture- On departure, before check-in, guests independently contact the staff at the Marhaba counter in the departure area. In Terminal 1, the Marhaba counter is located in area A of the check-in counters. A Marhaba member of staff guides guests through separate check-in counters, passport control and security screening. Guests are escorted to the Duty Free zone, an electric car is provided in places where it is allowed to use it.
Service cost for 1 person - 70$ , children 2-12 years old do not receive a discount, children 0-2 years old - free of charge.
Marhaba -GoldMeet &GreetDeparture- On departure, before check-in, guests independently contact the staff at the Marhaba counter in the departure area. In Terminal 1, the Marhaba counter is located in area A of the check-in counters. A Marhaba member of staff guides guests through separate check-in counters, passport control and security screening. Guests are escorted to the departure area, and an electric car is provided in places where it is allowed to use it. Guests can use the services MarhabaLounge located in the departure area (see description below). Guests are provided with an electric vehicle to move from MarhabaLounge to the boarding gate.
Service cost for 1 person - 110$ , children 2-12 years old do not receive a discount, children 0-2 years old - free of charge.
MarhabaFamilyPackageDeparture- The service is suitable for families (2 to 4 people) with the same last name, especially suitable for families and mothers with children and babies. On departure, before check-in, guests independently contact the staff at the Marhaba counter in the departure area. In Terminal 1, the Marhaba counter is located in area A of the check-in counters. A Marhaba member of staff guides guests through separate check-in counters, passport control and security screening. Guests are escorted to the Duty Free zone, an electric car is provided in places where it is allowed to use it. Thereafter, a Marhaba employee will escort the guests to the meeting point at the airport exit.
The cost of the service for a family (2 adults + 2 children) - 110$
, each additional family member - 40$
.
Marhaba Lounge is a separate lounge located in the departure area, access to which is open 4 hours before the departure time. Guests are provided with the following services:
- free Wi-Fi access,
- comfortable chairs,
- buffet with hot dishes and alcoholic beverages,
- the Marhaba lounges in Terminal 2 and Terminal 3 (at gates "A") are equipped with separate smoking rooms,
- in the halls of Terminal 1 and Terminal 3 (at gates "A" and "B") you can use the shower for an additional fee.
Marhaba
Lounge
situated:
- in Terminal 1 in the eastern part between gates C23 and C25,
- Terminal 3 has two Marhaba concourses. In the area of gates "A", the hall is located on the 5th floor (Level 5) between gates A3 and A2, entrance via a separate escalator located in the Duty Free area. In the area of gates "B" the hall is located on the 4th floor (Level 4) near Gate B21, the entrance is via a separate escalator located on the 3rd floor (Level 3).
- in Terminal 2, the Marhaba Lounge is located after passport control opposite Duty Free.
Attention! Marhaba Service services are booked at least 2 days before the departure date of tourists. In order to avoid possible claims from tourists, we strongly recommend ordering Marhaba Service, and especially Marhaba-Silver and Marhaba-Gold, only together with booking an individual transfer. Please note that the Border Guard Officer may require you to undergo a retinal scan! In this case, the airport services (Marhaba and Ahlan) cannot guarantee that the tourist will pass the queue.
Al majlis loungeonDeparture
On departure: In the VIP lounge, passengers will be able to comfortably sit and relax, watch TV. They will be offered soft drinks and canapes. All immigration and customs formalities, as well as baggage drop off, will be handled by an airport employee. Upon completion of all procedures, passengers will be taken by car or minibus to the plane's ladder.
Service cost for 1 person - 540$ , child 2-12 years old - 250$ , child 0-2 years old - free.
Sharjah International Airport provides the following VIP services:
Hala service
The service is provided both upon arrival and departure from Sharjah. Expedited passage of all migration formalities and assistance in obtaining baggage.
At the Hala Desk, guests are greeted by a Hala Service employee and accompanied before the retinal scan (on a first come first served basis), passport control and helps to receive (or drop) luggage.
Hala service must be ordered at least 72 hours before your arrival in the UAE.
Service cost: for 1 person - 50$ , child 0-2 years old - free
ServiceMeetandAssistService
Provision of services upon arrival at Abu Dhabi International Airport:
Golden Class - Meet & Assist
On arrival: meeting by a service representative at the entrance to the terminal with a tourist FI plate.
Expedited passage of all airport formalities, accompanied by a service employee. Accompanying the receipt of luggage.
Escort to the representative of the meeting company.
Price for 1 person - 80$ , each next - 50 $ (up to 6 people maximum).
Departure: you need to go to the Golden Class Service counter. Accompanied by a service employee, fast service during registration, immigration and passport formalities. Escort before boarding the plane.
Price for 1 person - 80$ , each next - 50$ (up to 6 people maximum).
Golden Class - Meet & Assist PLUS
The service is provided at Abu Dhabi International Airport in the arrivals and departures area.
The service must be ordered at least 72 hours before arrival.
Upon arrival: Meeting by a service representative at the entrance to the terminal with a tourist FI plate. Escort to the lounge (snacks, fresh juices, mineral water, tea and coffee are provided free of charge). Assistance to the service representative in the execution of all airport formalities. Baggage collection by a baggage service employee. Accompanying guests from the hall, rest, assistance with passport control. Accompanying guests to a representative of the meeting company.
Price for 1 person - 110$ , each next - 65$ (up to 6 people maximum).
Departure: You must go to the Golden Class counter. A service representative accompanies guests from the place of baggage scanning to the place of check-in (baggage transportation service is provided). Escort to a separate check-in area (counter only for service guests). Accelerated passage of passport control. Escort to the lounge (snacks, fresh juices, mineral water, tea and coffee are provided free of charge). When boarding a flight is announced, guests are escorted to boarding.
Price for 1 person - 100$ , each next - 65$ (up to 6 people maximum).
ATTENTION! If the passenger did not use the booked service, or canceled in less than 2 days, the cost of the ordered service is not refundable.
SERVICES "Markhaba".
“Markhaba” in Arabic means “welcome”.This word, which among the guests of the East is associated with the warmth of local hospitality, was not accidentally named a special Customer Service in charge of meeting and seeing off at Dubai International Airport.One hundred and thirty employees of the Marhaba service have undergone serious training to be able to provide the highest level of service, and serve up to 150 thousand tourists a year. Marhaba services are provided to a wide variety of passengers: tourists and business people, couples and traveling alone.This service was organized by Dnata, a member of the Emirates group of companies, in December 1991 with the aim of providing those traveling through Dubai International Airport with the assistance they need when meeting and dropping off. Over the years, the service has expanded and now offers a range of new services. For example, the Meet and Greet program provides a warm welcome upon arrival and a touching goodbye: the guest is assisted with passport control and accompanied to help expedite all other formalities at the airport. As part of the Diamond Service program, a special service representative is sent to the passenger to provide personal support in resolving any issues related to arrival and departure.Marhaba passengers will appreciate the relaxing atmosphere of the dedicated Marhaba Lounge, ensuring that their journey is as enjoyable as it is comfortable. This luxurious room, decorated like a traditional Arabian Majlis, is open 24 hours a day. It mesmerizes with its comfort, allowing passengers to relax before flights or in between. Regardless of the airline or flight class, travelers will find a wide range of various treats and soft drinks here, as well as use the services of the business center, watch TV, read the latest press and just have a good rest.For those whose transfer in Dubai is delayed for 8 hours or more, there is a special City Stop program, which includes a 96-hour visa, hotel accommodation and transfer from the airport to the hotel and back. For transit passengers there is a wide selection of 3 and 4 * hotels, as well as 5 * and 5 * deluxe hotels. To use this service, a Dubai airport passenger must present a continuation ticket to Marhaba. The service is open 24 hours a day.The “Family” package is specially designed for travelers with children. It includes the accommodation of passengers in a separate arrival hall and expedited passage of all passport and customs formalities, as well as assistance with baggage retrieval.In addition, the Marhaba Service offers Additional services: limousine from Dubai to anywhere in the Emirates, delivery of flower bouquets, rental of luggage trolleys and special mini-cars for moving inside the airport. All of these types of services are provided both to individuals in cash and to representatives of companies whose employees often travel through Dubai Airport. For the latter, a special corporate program Corporate Membership has been developed, which gives companies a number of advantages.Any information you are interested in about the Marhaba service can be found on the constantly updated website www.MarhabaServices.com.Marhaba Service- the essence of the service: at the entrance to the terminal building, immediately on the right side is the Marhaba Service counter, at which the staff in a yellow vest awaits guests. Guests are provided with carts for hand luggage, are taken out of line through passport control and brought to the tape, where guests receive their luggage. This completes the service.
Upon return, the Marhaba Service is also provided, tourists turn to the Marhaba Service staff at the entrance to Dubai Airport. Guests are provided with trolleys for carry-on luggage, they are escorted out of line through passport control. This completes the service. Cost per person (including children) - $ 45 (meeting or seeing off).Diamond Marhaba is the essence of the service: at the entrance to the terminal building, immediately on the right side is the Marhaba Service counter, at which the staff in a yellow vest awaits guests, minitransport is provided to quickly move around the airport building. Guests are provided with trolleys for carry-on luggage, porter services are free, they are shown without queuing through passport control, together they receive luggage and escorted from the airport to the transport ordered by tourists.
Upon return, the Diamond Marhaba service is also provided, tourists are met at the entrance to the airport, with the name indicated on the plate (on English language) Tourists are provided with trolleys for carry-on luggage, porter services are free, they are escorted out of line through passport control and escorted to transport on the plane or up the sleeve to the plane. This completes the service.Cost per person (including children) - $ 75 (meeting or seeing off).Attention!
Marhaba Service and Diamond Marhaba must be booked at least 2 days before the departure date of tourists. In order to avoid possible claims from tourists, we strongly recommend ordering Marhaba Service, and especially Diamond Marhaba, only if you book an individual transfer.VIP lounge (VIP Lounge).Tourists arriving through the VIP lounge are met at the plane's ladder, or at the exit at the "sleeve", with a sign on which their name is written. At the meeting, airport employees will escort you to the separate building "VIP Lounge", where tea, coffee, juices, canapés are offered in a pleasant and comfortable atmosphere. The employees of the VIP hall collect passports themselves and draw up the procedure for crossing the border. At this time, the luggage is brought in and loaded into the car. The whole procedure takes 15-20 minutes. An individual transfer to the hotel is booked as a separate service. The same service can be ordered on departure from the country.Since April 2007, escort from the plane (or from the exit from the "sleeve") to the VIP Lounnge is carried out only on comfortable buses.Arrival $ 600 1-5 pax.Departure $ 600 1-5 pax.Extra person (arrival / departure) - $ 45.
- Adult / child from 2 years old: $ 55 (Terminal 1 or 3), $ 45 (Terminal 2).
- Infant under 2 years old: free.
Payment is made in rubles at the exchange rate of the Central Bank on the day of order + 2%.
Urgency
When ordering less than 48 hours before the provision of the service, an urgency fee of 1,300 rubles per person will be charged.
Arrival:
The essence of the Silver Marhaba Service (previously the service was called Diamond Marhaba Service or Diamond Markhaba) is a quick passage through the entire airport (from the arm of the plane to the car).
Passengers are met at the entrance to the arrival terminal with name plates (the assistant is not personal, one employee can serve several passengers). Then they are taken by electric car (only in Terminal 1 and 3, if there are free ones) to the control zone, escorted out of line through passport control. Then the service employees help to get luggage (porter services are included), escorted through customs control and taken out of the airport to the place where representatives of travel companies meet, or to a taxi. This is where the service ends.
If desired, for an additional fee, you can order a SIM card, a bouquet of flowers and luggage delivery to the hotel.
Departure:
The essence of the Silver Markhaba Service is separate check-in for the flight and fast passage through passport control and personal security check (without queuing).
Passengers are met on the street in front of the airport with a nameplate (you need to call the service at +971 800 389 8989 (English-speaking) 10-15 minutes in advance and warn about their arrival, this service is not guaranteed *). An employee of the service escorts tourists inside, a porter helps with luggage (services included).
Passengers are helped through the check-in procedure, baggage drop-off, passport control and personal screening without queuing, taken by electric car to the departure area (only in Terminal 1 and 3, if available), provided with carts for carry-on luggage (if free) and escorted to the boarding gate and Duty Free shops. This is where the service ends. Check-in and baggage processing at Terminals 1 and 3 takes place in the comfortable Marhaba Check In Lounge (free drinks and newspapers). Attention, the assistant who helps with passport control is not personal, one employee can serve several passengers.
* If passengers were not met at the car, they need to go to the appropriate halls:
- In Terminal 1, section A (the far right section).
- In Terminal 2 - to the Marhaba Service counter (to the check-in area).
- In Terminal 3 - to the Marhaba Service Check In Lounge (located between the entrances to the economy and business class check-in halls).
For an additional fee, guests can use the Marhaba Lounge after passing all the controls - this is a cozy seating area with soft sofas, cold and hot snacks, soft drinks, Internet access and business center services. From the Marhaba Lounge you can freely enter the Duty Free zone.
Additionally:
- VIP-hall Marhaba Lounge on departure: $ 60 per person (Terminal 1 or 3), $ 50 per person (Terminal 2)
- UAE SIM-card (operator) DU: 20 $ (starting balance 10 AED or about 2.7 $)
- A bouquet of flowers (red roses or mix): $ 25 small, $ 30 medium, $ 35 big. Attention, there may be an even number of flowers in a bouquet!
- Transfers in the UAE: price on request
- Baggage delivery from Terminal 3 (soon and from Terminal 1) to any address in the UAE within 3-4 hours after arrival: $ 65 (up to 4 suitcases) at an address in Dubai, Sharjah or Ajaman; 80 $ (up to 4 suitcases) at an address in Abu Dhabi. Each additional suitcase - $ 5 ... Only standard size baggage is allowed for carriage. The company is not responsible for baggage or items of baggage that may be removed by customs.
Provision of a meeting and seeing-off service upon arrival in Dubai:
Marhaba - Bronze (Terminal 1 and Terminal 3)
Upon arrival, passengers should go to the Marhaba Service counter, where airport staff, dressed in branded clothing, await guests. Inform about the type of ordered services and register by choosing your name on the plasma screen. After checking the data, tourists are given carts for hand luggage (porter services for an additional fee) and taken to a separate queue for eye scans and passport control. Accompanying a representative of the host company to the meeting point at the exit from the airport - after receiving your luggage, to accompany you to transfers.
When departing from Dubai, you need to go to the Marhaba Service counters, before checking in for the flight, register by choosing your name on the plasma screen, and inform about the type of services ordered. Tourists are provided with carts for carry-on luggage (porter services for an additional fee), taken to a separate queue for flight check-in and passport control.
Marhaba - Silver
It should be borne in mind that this package does not provide for individual accompaniment, guests can be served in a group with other tourists.
The pick up service includes:
Meeting guests with Marhaba staff before going through immigration control. Upon arrival, passengers should go to the Marhaba Service counter, where airport staff, dressed in branded clothing, await guests. Inform about the type of ordered services and register by choosing your name on the plasma screen. After checking the data, tourists are given carts for carry-on luggage and taken to a separate queue for eye scans and passport control. Assistance with baggage claim and free porter service. Accompanying a representative of the host company to the meeting point at the exit from the airport - after receiving your luggage, to accompany you to transfers.
Departure escort service includes:
When departing from Dubai, you need to go to the Marhaba Service counters, before checking in for the flight, register by choosing your name on the plasma screen, and inform about the type of services ordered. Tourists are provided with hand luggage trolleys and are escorted to a separate queue for check-in and passport control.
MEETING POINT (ON DEPARTURE) FOR TOURISTS BOOKING PACKAGES
BRONZE OR SILVER MEET & GREET
Terminal 2: Marhaba sales office *, departure area in front of check-in counters
Terminal 3: Marhaba counter *, Departures in front of check-in counters, exits
landing 1 & 2
DWC: Marhaba counter * - Departures
Marhaba - Gold (Terminal 1 and Terminal 3)
Gold package guarantees guests a personalized service on arrival or departure. A personal concierge will assist guests with all the formalities at the airport.
The pick up service includes:
Specialized meeting at the exit from the "sleeve" of the plane with a plate of the name of the tourist and personal escort at the airport. Marhaba Service employees guide tourists through retinal scans and passport control to a separate queue. Luggage porter service and baggage assistance are available free of charge. Access to the Marhaba recreation area is provided. Accompanying a representative of the host company to the meeting point at the exit from the airport - after receiving your luggage, to accompany you to transfers.
Departure escort service includes:
Meeting the guest by an employee of the Marhaba Service in the departure area of the airport. Free services a porter from the meeting point to the immigration control area. Tourists are provided with personalized assistance with check-in, passport control and security checks, and free access to the Marhaba Departures Area, where tourists will be offered refreshments and newspapers. Escort to the boarding gate.
Marhaba Family (min. 2 people, max. - 4 people) (Terminal 1, Terminal 2 and Terminal 3)
This service is intended for families and mothers with small children or infants. The service provides personalized service: 1 family = 1 employee of the Marhaba service. The minimum number of guests for ordering = 2 people / maximum - 4 people from the same family. With a larger number of passengers, an additional fee will be charged.
The pick up service includes:
Specialized meeting at the exit from the "sleeve" of the aircraft with a plate of the names of the guests and escort at the airport. Marhaba Service employees guide tourists through retinal scans and passport control to a separate queue. Porter service and assistance with baggage are provided free of charge.
Departure escort service includes:
When departing from Dubai, you need to go to the Marhaba Service counters, before checking in for the flight, register by choosing your name on the plasma screen, and inform about the type of services ordered. Complimentary porter service from the meeting point to the immigration control area. Tourists are assisted with the check-in, passport control and security checkpoints.
Note: Baby stroller must be ordered at the time of booking. Transfer by electric vehicles between terminals is not guaranteed, it is carried out as soon as transport is available
MEETING POINT (ON DEPARTURE) FOR TOURISTS BOOKING A PACKAGE
FAMILY MEET & GREET
Terminal 1: Marhaba counter in zone A
Terminal 2: Marhaba Sales Office, Departures in front of the check-in desks
Terminal 3: Marhaba counter, Departures in front of check-in counters, exits to
landing 1 & 2
DWC: Marhaba Counter - Departures
Attention! Marhaba Service must be booked at least 2 days before the departure date of tourists. In order to avoid possible claims from tourists, we strongly recommend ordering Marhaba Service, and especially Marhaba-Silver and Marhaba-Gold, only if you book an individual transfer.
When booking the service, an additional Handling Fee will be charged
Marhaba Lounge services
Business center: the ability to comfortably work on a computer, Internet access and telephone / fax.
Food court: varied selection of hot dishes from both Arabian and continental cuisine, snacks, hot and cold drinks.
Buggy vehicles: Priority vehicle is served at the appropriate boarding gate (this service is only available in Dubai - in areas where Civil Aviation is allowed)
Shower: For your convenience, at Dubai Airport, shower services are provided (for an additional fee) in the Marhaba Lounge areas located in Terminal 3.
Smoking area: a dedicated smoking room located in the Marhaba Lounge in Terminal 2 and 3.
Dubai Airport Service - Ahlan Service
Dubai Airport Service - Ahlan Service organized by the airport service and is a very convenient and inexpensive service at the meeting and when crossing the border. Unlike Marhaba Service is provided only upon arrival!(In terminal 1 and 3)
Ahlan Service Standard - meeting and greeting with a nameplate and escort by service staff throughout the entire route through the airport. In the dedicated Ahlan Lounge, during short rest, drinks, water, tea, coffee, snacks and sweets will be offered. At the same time, passports will be collected and after a while returned for the processing of emigration formalities. Skip the turn of the procedure for scanning the iris and directly, the border cordon. At the request of the tourist, the service staff will accompany you to the Duty Free shop.
Ahlan Service Premium - meeting and greeting with a name plate and escort by service staff throughout the entire route through the airport. In the dedicated Ahlan Lounge, during a short break, drinks, water, tea, coffee, light snacks and sweets will be offered. At the same time, passports will be collected and after a while returned for the processing of emigration formalities. Skip the turn of the procedure for scanning the iris and directly, the border cordon. At the request of the tourist, the service staff will escort to the duty-free shop Duty Free .. It also provides assistance in obtaining the transportation of luggage up to the ordered transfer to the hotel.
Ahlan Transit Service - meet and greet service staff to the immigration counter. In the special Ahlan Lounge (Terminal 1: DCA Business Class Lounge, Terminal 3: Lounge B, max stay - 4 hours), during a short rest, hot and cold meals, drinks, water, tea, coffee, light snacks will be offered and sweets. Receiving boarding pass and accompanying the guest to the gate.
* It is not possible to order Ahlan Service at Terminal 2 of Dubai Airport.
** When booking the service, an additional Handling Fee will be charged
Attention! Reservation of the service is required at the time of booking the tour package and no later than 2 working days before departure.
Please note that in selected cases, the Border Guard Officer may require a mandatory retinal scan procedure! In this case, the airport services (Marhaba and Ahlan), at this moment cannot guarantee that the tourist will pass the queue.
Al Majlis VIP Service (Terminal 1, Terminal 2 and Terminal 3)
Al Majlis VIP Service is a highly personalized arrival and departure service available for booking at Dubai International Airport. The package includes immigration and customs clearance by Al Majlis staff, and guests can relax in the Al Majlis Lounge.
Majlis VIP on arrival includes:
Specialized meeting at the exit from the "sleeve" of the plane with a nameplate of the tourist and personal escort to the VIP lounge Al Majlis where they will be provided with light meals. All immigration and customs formalities are handled by Al Majlis staff. Upon completion of the formalities, guests are escorted to a representative of the host company to board the transfer. Upon completion of the formalities, guests are escorted to a representative of the host company to board the transfer.
Majlis VIP on departure includes:
Guests need to go to the Al Majlis lounge and give their names to the staff. All formalities during departure registration will be carried out by the Al Majlis concierge, tourists at this time will be able to relax in the lounge. Upon completion of the formalities, the guests will be taken on board the aircraft.
Arrivals and departures are made easier, faster and more comfortable with marhaba's extensive range of airport pick-up and lounge pick-up services. Since 1991, more than two million passengers of Dubai International Airport have used these valuable services at the airport every year: individual tourists and families, VIPs and corporate clients.
Marhaba services are available in International airport Dubai and Al Maktoum International Airport.
Take advantage of the great offer today
Use your Skywards Miles to redeem your marhaba airport pick-up service upon arrival at or departure from Dubai airport. Minimum cost is 5,100 Skywards Miles.
Marhaba staff are ready to make the time spent at the airport unforgettable for passengers of any airlines, as well as their friends and family.
Important information
- Emirates Skywards members can use Skywards Miles to pay for certain marhaba airport pick up services, regardless of which airline they choose.
- Skywards Skysurfers are not eligible for this offer.
- Airport pick-up services are subject to change and are subject to availability at the time of booking. From time to time, only a limited list of services may be offered.
- Reservations must be made at least 24 hours in advance.
- Skywards Miles cannot be redeemed in any other way than online.
- Miles are per person, excluding airport pick-up service for a group of 4 passengers. Skywards Miles can be used to purchase this service for 5 additional passengers.
- Skywards Miles are inclusive of VAT, which is applicable to products and services in the UAE.
- When booking marhaba airport pick-up services with Skywards Miles, the Skywards member agrees to collect, use and send to marhaba certain personal information held by Emirates Skywards, including the Emirates Skywards member number, first and last name, membership level and miles. in your Skywards account. The transfer of information is required to enable the Emirates Skywards member to benefit from the partner company benefits.
- All reservations and mileage deductions are instant.
- You can only pay in full for the airport pick-up service by marhaba employees with Skywards Miles; you cannot pay for the individual service partly with miles and partly in cash.
- Any additional marhaba services must be booked separately and must be paid for in cash or credit card.
- After booking the airport pick-up service, you will receive a confirmation email from marhaba.
- Skywards Miles redeemed for airport pick-up by marhaba are non-refundable.
- Marhaba airport pick-up rates in Skywards Miles are subject to change at the discretion of Emirates.
- Any changes to marhaba bookings must be communicated directly to marhaba by email
