Flight delayed by 6 hours compensation. Cash compensation for flight delays. Which court to file a claim

For canceled or delayed flights, passengers traveling on European airlines or simply flying from the EU can receive up to € 600 compensation. How to achieve this payment and what services will help speed up the process?

According to the European Parliament and Council EC No. 261, passengers whose flight was canceled or delayed for more than three hours can receive from the air carrier from € 200 to € 600. This rule applies to flights of European airlines around the world and flights of any companies from European countries. Thus, customers Russian airlines who fly from Europe can also apply for this money - unlike those who fly with them in Russia, the USA or Asia. The fact is that Russia is still about the Montreal Convention, which unifies the obligations of air carriers to passengers.

The key factor in obtaining compensation is the reason for the canceled or delayed flight. “It must be the airline’s fault - for example, problems with the plane or some technical reason,” explains Evgeny Lonsky, Regional Director of AirHelp's International Compensation Service in Eastern Europe. "Other incidents such as terrorist attacks, strikes and bad weather are not eligible for compensation."

The amount of compensation, according to the EU regulation, depends on two factors: the distance of the flight and the delay time. So, if the flight is delayed for more than three hours, and its range is less than 1,500 km, the airline must pay the passenger € 250. If the delay is more than four hours, and the flight is more than 3500 km, the amount increases to € 600. Yevgeny Lonsky notes that in case of long delays, the airline must also provide passengers with water, food and provide a hotel. But this does not exempt the carrier from having to pay compensation. “The law clearly states that if the plane arrived more than three hours late, compensation is due,” says Lonsky.

You can apply for compensation for several years. “It depends on the country in which the airline is registered, or on the country of departure - if we are not talking about a European company. Usually this is a period from two years, as in Spain, to six, as in England, "says Roman Gilmanov, general manager the Russian company Compensair, a service operator for receiving compensation from airlines.

How to claim compensation

The trivial way is to contact the airline yourself. The most important thing is to preserve boarding passes, since some companies do not consider appeals without them, explains Lonsky. Gilmanov also advises taking a certificate from the employees of the airline or airport that the flight is delayed. As a last resort, you can take a picture of the flight board (charter flights, according to the expert, are sometimes poorly tracked by databases). If the client has to go to court, such a photo can also be evidence of a delayed flight, says Gilmanov.

Next, you need to draw up an online application in English or a written claim to the airline (depending on its rules). To do this, you need to figure out what compensation can be claimed, describe the circumstances in the claim, and also indicate on the basis of which points of the law compensation is due, says Gilmanov. The airline's response can be expected on average 1-3 months, Lonsky adds.

At the same time, companies often ignore initial customer requests or automatically send a refusal, experts say. “The task of the passenger is the next step to prove that his case happened precisely through the fault of the airline. Therefore, it is further important to study the precedents when the company was found guilty, and draw up a legally competent response to the objection received, ”says Gilmanov from Compensair. If at this stage the company refuses to pay, you need to go to court European city where the main office of the carrier is located.

If we are not talking about European companies, then the claim must be filed in the country of departure, but only if the air carrier has a representative office there, says Lonsky of AirHelp.

Photo: Andrew Parsons / Zuma / TASS

What services can help

There are many companies in the world that deal with communication with carriers and can go to court at the request of a passenger. In addition to the already mentioned AirHelp and Compensair, these are Refund.me, Flightright and Flight Delays services. In March, a similar service is launched by the Kupibilet.ru website.

Russians rarely apply for compensation, says AirHelp's Lonsky. “Many people believe that European legislation applies only to European citizens. But this is not so, being late has no nationality, ”he says. In the AirHelp system, according to Lonsky, there are now about 256 thousand applications, Russian - only 488. Gilmanov from Compensair claims that his company is now working with about a thousand Russian applications. About 80% of the service's clients are Russian-speaking, and half of these people live in Russia.

Most often - in about 60% of cases - airlines agree to pay compensation at an early stage, that is, during correspondence with service managers, says Gilmanov. If the airline rejects the application for compensation, then it is transferred to the legal service department and 80-90% of such cases are resolved at the level of correspondence between lawyers and the airline, experts say. In other cases, you have to contact the consumer protection authorities in European countries and then to court, and services win 98% of court cases, says Lonsky.

The service commission is the standard value - 25% of the amount of compensation received. Kupibilet.ru will additionally withhold another 10%. Payment for all services is taken only after receiving consent to the payment from the airline. If it is not possible to receive compensation, then the client pays nothing.

How long to wait for compensation

Gilmanov notes that it takes from several weeks to six months to receive compensation through an intermediary. “When communicating with an airline, that is, without a trial, we usually receive money in two months. If we go to court, the case can drag on for a long time. For example, we recently won a court case in the Netherlands, and the total cycle was more than six months, ”he says. Lonsky from AirHelp calls about the same time frame.

However, in difficult cases, the expectation can be great. Russian Yan Kostin in July last year submitted an application to Compensair for compensation from Air France. The reason was not the delay, but the unclear work of the airline's ticket service. In June, Kostin was supposed to fly from Marseille to Moscow with a transfer in Paris. However, a strike of Air France pilots began, which is why a few days before departure, his tickets were changed. In the second version, both flights - from Marseille to Paris and from Paris to Moscow - were performed at the same time. Kostin demanded to change tickets again. New route passed through Rome, while there was a typo in the tickets. “The airline made a mistake in one letter: instead of June (“ JUN ”), it indicated January (“ JAN ”). Therefore, in Rome, I had to communicate with the airline again and change tickets again, ”Kostin told RBC.

Compensair's lawyers, after checking the application, decided that the airline should pay compensation. The money came to Kostin in early March.

As Gilmanov explained, Air France agreed to pay compensation for a long time, but did not transfer money to the service for a long time. “Only after we started working with the consumer protection authorities in the country of departure and only when we sent a letter warning of the start of the legal proceedings, the airline transferred the money,” he says.

Is it worth using the services of intermediaries

Dmitry Davydenko, deputy chairman of the public council at Rosturizm, considers the "compensation" services convenient. “These are ordinary legal services put on the conveyor belt. If, for example, you have a claim amount of 5-10 thousand rubles, then for the sake of this it is probably pointless to waste time going to a law firm. It is much easier to fill out the form on the website, ”he explains.

He considers the commission of 25% to be justified, especially considering that the services take it only if the claim is satisfied. In principle, the passenger can deal with the return on his own, if there is time and desire. If not, it is quite possible to entrust it to other people, says Davydenko.

However, an expert on civil aviation and the head of the Aviator.ru portal Sergey Martirosyan advises to think carefully before contacting intermediaries. “If a person basically wants to get money from the airline, but does not want to understand the legal intricacies, then it makes sense to turn to the services. However, it is often possible to negotiate with carriers on the spot, ”he says.

According to Martirosyan, many airlines value their reputation and agree to compensate for the loss of time with any bonuses - for example, giving a passenger miles or upgrading the class of service on the next flight. Therefore, the expert still recommends that you first write to the carrier and try to agree on the form of compensation. If the airline does not make concessions, then it is worth making a claim, he sums up.

Oleg Smirnov, chairman of the civil aviation commission of the public council of Rostransnadzor, is more categorical. He believes that air passengers should defend their rights on their own. “Instead of entrusting all the work to such services, which earn on ignorance, it is better to understand the laws, starting with the Constitution, and, based on these laws, go to court. And the court will be on the consumer's side, ”the expert concludes.

For each passenger, compensation for delays, cancellations or denied boarding ranges from € 250 to € 600. The amount varies depending on the distance of your flight and the length of the delay (see table below). Receiving compensation is possible if the following conditions are met:

One of the following happened to you:

• Your flight was delayed by at least 3 hours
• Your flight has been canceled
• Your flight was delayed by less than 3 hours, but because of this you missed the next one connecting flight, and as a result, arrived at the destination with a delay of more than 3 hours
• You were denied boarding due to lack of free seats (overbooking)

Also if:

• Flight delay / cancellation is not caused by unfavorable weather conditions, airline strike or other force majeure circumstances
• No more than 6 years have passed since the flight

It is also necessary that the route / airline comply with the requirements of Regulation EC No. 261/2004

Or compliance with the requirements of Turkish law

Calculation of the amount of compensation

You can calculate the approximate amount of compensation yourself using the table below, or using our calculator absolutely free of charge. The amount of compensation varies from € 125 to € 600. The average compensation for our clients is € 450.

Passenger rights

It is worth remembering that compensation is in addition to the airline's basic services that passengers of delayed flights are entitled to. Such services should include the following:

• refreshing drinks
• accommodation (if your flight was postponed to the next day)
• transport to the place of residence
• 2 phone calls

You are not entitled to compensation in the following cases:

• you were notified of the flight cancellation at least 14 days before the scheduled flight date;
• the airline offered you another flight on the same route.

If a flight is canceled due to circumstances beyond the airline's control, the airline must offer passengers the following:

• reimbursement of payment for the ticket (in full or for the unused part of the route);
• alternative transport to your destination most fast way;
• rebooking at a later date that is convenient for the passenger.

Denied boarding compensation

In the event of a denied boarding, airlines will first of all look for passengers who can cancel their reservation in exchange for certain benefits. The carrier must offer volunteers a choice between:

• Return full cost ticket
• Route change

If the passenger chooses to change the itinerary, then the carrier undertakes to provide him with support while waiting for the next flight. This may include meals, telephone access, hotel accommodation (for one night or more, as needed), and transportation from the airport to and from the accommodation.

If you do not wish to cancel your reservation and are denied boarding, then you are entitled to compensation from € 250 to € 600 per passenger plus full refund of the ticket price.

Connecting flights

The compensation rule for connecting flights works the same way as for direct flight... The only difference is that there may be several airlines on your route and there may be stops in and outside the EU, which may affect your ability to apply Regulation (EC) No 261/2004. To make sure that compensation is possible, look at the starting and final destination on your ticket.

If one or more flights are delayed or canceled on your way to your final destination, it is the total delay in your arrival at your final destination that determines whether you are eligible for compensation.

All connecting flights must be purchased under the same booking number. If you have booked two separate flights from one or two different airlines, each flight will be treated as a separate flight with its own origin and destination.

A delay in an air flight is a very unpleasant event and may disrupt your plans, but a very small number of passengers know that they have the right to demand financial compensation from the company if the delay was due to its fault. We will tell you about compensation for a flight delay and how to get it in this article.

What the law says

First, you need to find out what legislation can protect passengers who are faced with a flight delay.

Passenger rights are governed by:

• Order No. 82 of the Ministry of Transport on the rules of federal air transportation;

If you use international flights, then in this case, the European Parliament decree No. 261.

Delay due to the fault of the airline

Now let's talk about the situations in which the carrier is guilty of canceling or rescheduling a flight:

• about the actual time of departure and information on the scoreboard;
• If the aircraft crew is not ready or
• When selling more tickets than the plane can accommodate;

Information

Most airlines sell more tickets than the plane can hold. This is due to the fact that according to statistics, about 5% of people do not show up for the flight, and selling tickets in excess of the norm allows you to get a lot of profit. If you did not have enough space on the plane due to the actions of the airline, then you should be paid compensation.

• If the flight was canceled due to unprofitableness.

Delay if the airline is not to blame

When it comes to cases where the company is not to blame for the delay, things are a little more complicated. Most flights are canceled due to unsatisfactory weather conditions. Flying in bad weather is dangerous for passengers.

If you are faced with such a situation, then you need to know that the flight must be rescheduled. Compensation in this case is not provided, since the weather is changeable, and it can be very difficult to predict its change.

Also, the airline does not delay the flight if unforeseen circumstances occur.

These include:

• Natural disasters, terrorist attacks and other circumstances that the company cannot influence;
• The need to carry out repair work on aircraft to prevent breakdowns during the flight;
• The strike of the airport employees;
• Requirements of government agencies.

Amount of compensation

In the event of a delay, the issue of compensation for the delayed flight of an aircraft is very acute. If it is possible to notify the passenger in advance, he may demand:

• Replacement of tickets in favor of another flight with a similar final destination;
• Flight refunds. This applies to both connecting flights and round trip tickets.

To replace tickets, you need to contact their distributor, or rather, to the organization in which these tickets were purchased.

Warning

The passenger can claim reimbursement within 3 months from the date of the cancellation of the flight.

Separately, you need to consider the situation when the cancellation occurred on the day of the flight or after arrival at the airport. In this case, the airline is obliged to offer an alternative flight option, and if the cost of new tickets exceeds the previous ones, then all costs must be paid by the carrier.

Sometimes, canceling or delaying your flight can shorten your vacation. In this situation, you can count on compensation from the tour operator. He is obliged to reimburse the cost of services that were paid for, but you did not use them.

Each passenger facing a delay has certain rights, which are reflected in the company's rules and the law. Depending on the terms, the air carrier's client can count on:

• Providing free luggage storage for your belongings;
• Use of the mother and child room;
• Sending two emails using Email or for two calls anywhere in the world.
• Water and other drinks (only if delayed more than 2 hours);
• Providing food in case of a delay of more than 4 hours;
• A hotel if the flight did not take off 8 hours after it was canceled;
• Transportation at the expense of the carrier company.

All of the above points must be observed regardless of the reason for the cancellation or delay of the flight. Sometimes the company does not provide such services. In this case, you need to keep all the cashier's receipts and claim compensation.

As for the amount of compensation, in this case everything depends on the company. In order to find out this information, it is better to contact the company that will deal with your transportation. Also, if we compare the amount of compensation in Russia and the countries of the European Union, then the income will be greater in the second case.

If we consider the Federal Air Transport Regulations, then if the flight is delayed due to the fault of the company, the passenger can count on compensation in the amount of:

• Twenty-five percent of the minimum wage per hour of delay, but not more than fifty percent of the price of a travel document;
• Three percent of the price of the travel document for each hour of delay.

How to get a

In order to receive compensation for the delayed flight of the aircraft you need to make a claim addressed to the head of the carrier company. It should be borne in mind that consideration of complaints related to domestic flights If the flight is international, then the consideration is carried out according to the legislation of the country in which the organization operates or the airport is located.

Statement

The application for payment of compensation is strictly approved, but must be written in accordance with the rules of a business letter. Also, it should not use obscene language or show rudeness to the carrier company. You need to indicate in it:

• Full name and contact details of the applicant;
• The name of the organization to which the complaint is filed;
• The circumstances of the incident;
• List of violations by the carrier;
• Evidence of default on duty;
• Applicant's requirements.

Warning

The application must be made in two copies.

One is transferred to the organization, and the second remains with the applicant. Moreover, a mark must be put on the copy of the applicant confirming the acceptance of the application. This may be necessary if you need to file a statement of claim with the judicial authorities.

The following list of documents must be attached to the complaint:

• Photocopies of travel documents with the present mark confirming the flight delay;
• Checks or other documents confirming financial expenses related to the failure to provide passengers with the necessary services;
• Confirmation of incurred losses. For example, expired tickets to various entertainment venues and other invitations.

Information

The deadline for considering a complaint is 30 days from the date of filing. If a positive decision is made on the fact of filing a claim, then the company must list cash to the client's personal account within 6 months after the consideration of the complaint.

If the carrier ignored the appeal or made a decision that does not satisfy you, then you have the right or

You can send a statement of claim to the court within three years from the date of the flight delay.... The court must send the answer received from the airline in connection with the filing of the complaint, or a copy of the applicant if the complaint was ignored. You also need to attach a list of documents that was submitted with the claim.

To confirm expenses and receive compensation, you will need to prove your case and take part in the trial. If your knowledge in the field of jurisprudence is insufficient, then it is better to turn to the services of specialized lawyers who have extensive experience in handling such cases.

When planning a trip by plane, force majeure may arise. Due to many of them, air carriers are canceling the flight or announcing a delay. What should travelers do in this case?

Air passenger rights in case of flight delay

The departure or arrival of an aircraft is delayed for various reasons. The airline's employees notify customers who have already purchased tickets about it. For this, there is a special service at the airport. If the flight is canceled, the company sends out SMS messages.

In Russian federation

In case of cancellation or delay of an aircraft departure, any airline has certain obligations to its customers.

Regardless of how long the flight was delayed, each passenger has certain rights. They are established by law Russian Federation.

If the flight is delayed for 5-15 minutes travelers with children under seven years of age are provided with a special room - the "Mother and Child" room. It is specially equipped for rest, feeding and other needs.

If the departure of the aircraft is delayed by no more than 2 hours, each of the travelers has the right to make two free phone calls. Airline employees must provide water and other drinks.

If the flight is delayed by 4 hours or more, waiting travelers must be provided with hot meal stamps. During the daytime, passengers must eat every 6 hours, at night - every 8 hours.

If the flight is delayed for 8 hours or more, the airline must accommodate people waiting for the plane at a hotel. Their transfer, luggage storage are her obligations.

No need to wait for company employees to bring drinks or issue coupons for free meals... You need to approach them yourself.

Don't ask questions to airport staff. Their organization is an intermediary, and provides services only for ticketing, baggage check, boarding.

In Europe and abroad

European airlines are regulated by Regulation of the European Parliament and of the Council of the European Union No. 261/2004. It is valid only in the territory of the European Union and for companies registered in its territory.

Air carriers must provide their customers with free food and drinks in the following cases:

• When the departure of the aircraft is delayed by 2 or more hours. In this case, the flight distance is up to 1500 km.
• If the flight is delayed for 3 or more hours, and the flights are carried out only within the EU. Their length reaches 1500-3500 km.
• If the flight is delayed for 4 hours or more.

The passenger can make two free phone calls. In the event that the departure or arrival of the aircraft is delayed by one or several days, the airline provides a hotel room. Compensation can be obtained only if the flight is delayed by 3 or more hours due to the fault of the air carrier. These rules are set by the EU Parliament.

Compensation for flight delays in Russia

Even the smallest delay in departure can be fraught with material costs for the traveler. For example, an important meeting was missed or contractual obligations were violated.

In this case, compensation is provided for the delayed flight of the aircraft. It is paid in the Russian Federation if the delay is due to the fault of the airline.

Important. Material compensation is not paid if the plane was late or did not take off due to non-flying weather conditions.

Also, it will not be paid in such cases:

• branch strikes of employees began;
• there have been changes in public life that affect the safety of flights (war, epidemic, etc.);
• state restrictions on the implementation of air transportation have been established;
• malfunction detected aircraft, which can lead to the threat of a crash.

In the Russian Federation, in the established rules for flight delays due to the fault of the air carrier, the amount of compensation is 25-50% of the minimum wage. The percentage of material payments depends on many circumstances.

Advice! In order to exercise the right to receive compensation in full, it is necessary to put a special mark with the airline employee.

Compensation for delayed flights to the EU

In the European Union, the amount of compensation is fixed. It depends on the flight distance and flight delay time.

To receive a material payment in travel document must be checked. This is done by an airport or airline employee. When collecting large amounts of evidence, you can take a picture of the board on which the information about the flight delay is highlighted.

Interesting! If the air carrier warns the client about the cancellation or delay of the flight 14 days before, no compensation will be paid. If this period is shorter, the passenger can count on a material payment in the same amount as in case of a flight delay.

How to get paid: detailed instructions

Unfortunately, not all air carriers strive to maintain their positive reputation. Not only are they not providing travelers with drinks and free food stamps, but they are also slow to answer questions about compensation.

If all the requirements of passengers were ignored, they can collect a package of documents and go to court.

Supporting documents:

• a copy of the ticket with a note about the cancellation or delay of the flight;
• letters or invitations if you planned to travel abroad to visit relatives or to an important event;
• copies of tickets for excursions;
• receipts or receipts for hotel accommodation and meals for the entire waiting time for the flight.

You also need to write a claim. It is handed over to the airline employee along with the collected package of documents.

Advice. It is better to send it all by registered mail. This will give travelers proof that they have made a complaint.

Some will photocopy the claim. Its second copy is signed by the airline employee to whom it was handed over. He indicates the date of appeal and his data (full name, position).

You can apply for compensation immediately after the exact time of the delay in the departure of the aircraft has been established. But no later than 6 months from the date of cancellation or flight delay. In the EU, this period is set for each airline individually.

Time limit for consideration of a complaint

According to the legislation of the Russian Federation, complaints about the operation of the airline are considered within 30 days. After this period, the air carrier either compensates for the damage or refuses to pay compensation. At the same time, he must provide indisputable proof of his innocence.

Note. In the rules for transporting passengers by air not specified exact time at which compensation is to be paid. Sometimes this process takes months.

This is not the case in the European Union. Airlines pay compensation no later than 7 days after the complaint is considered.

Litigation

Independently "fight" with the airline for the right to receive compensation - difficult task... The staff of such an organization employs experienced lawyers. They do their job well. And sometimes it is not possible to get the long-awaited compensation.

Advice. In this case, you need to seek help from professional lawyers. They will help collect enough evidence of the airline's guilt.

The court must provide supporting documents. You can file a claim within 3 years from the date of the delay in departure.

What to do if a passenger is late for another due to a delay in one flight

The outcome of the situation depends on how the traveler issued his ticket. For example, he makes a flight from Krasnodar to Minsk with a transfer to Moscow. In this case, the airline is responsible for the Moscow - Minsk flight. They will put the traveler on the nearest plane flying in that direction.

Important. Compensation due to this situation is possible if the passenger arrives at the destination with a delay of 3 hours or more.

If documents were purchased for two separate flights (Krasnodar - Moscow and Moscow - Minsk), the air carrier is not responsible for being late for the second plane.

What to do if the airline has not provided a hotel

This situation happens quite often. What to do if the flight is delayed for a day or more? At the same time, the airline ignores its obligations.

The first thing to do is to put a note of the delayed flight with a company employee. Further, it is necessary to collect all receipts: for food, luggage storage. When checking into the hotel, ask for supporting documents indicating the amount of payment. They will be proof of material expenditures, which must be reimbursed by the carrier company.

Upon arrival at the airline, the passenger writes a statement in the established form. You can get it from an employee. He attaches copies of the collected documents to it. It is also necessary to provide a copy of the ticket, on which there is a note about the delay or cancellation of the flight.

On the website of many airlines, it is possible to submit such a complaint online. As practice has shown, it is better to submit the application in person or send it by mail (issue a registered letter). So there will be more chances that the claim will be considered on time, and a decision will be made on it.

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A flight delay is an unpleasant but relatively common situation that can happen at the very beginning of the trip. The reasons are quite varied: bad weather, technical problems on the plane, heavy load airspace airport, internal problems of the airline, etc. Regardless of what caused the flight delay, there is no need to be intimidated or confused. Below we will take a look at what to do if your flight is delayed.

Passenger rights in case of flight delays

Are you flying charter or regular flight, a large air carrier, or - the passenger's rights are the same in case of a flight delay.

It should be remembered that all issues during a flight delay must be resolved with representatives of the airline, and not with the airport services. In turn, in case of problems with departure at the set time, the airline is obliged to immediately notify you of the reasons and timing of the flight delay.

Where to contact?

Unfortunately, when it comes to observing all the rights of passengers, airlines do not always demonstrate their proactiveness, so you should know all the rules yourself and feel free to remind the representatives of the carrier at the airport about them.

Where can I find an airline representative? The right person can be at your flight check-in counter, at your airline's sales office at the airport, or at the boarding gate itself. If your searches were unsuccessful, feel free to call the airline's phone number indicated on your ticket.

Watch the clock

• Families with small passengers under 7 years old are entitled to access to an equipped and comfortable room for a mother and child, even if the flight delay is insignificant in time.
• If the flight is delayed for 2 hours, you can make 2 free calls or send 2 e-mail letters. In addition, you must have access to soft drinks.
• A flight delay of more than 4 hours already implies the provision of hot meals by the airline. Usually this is a coupon for a certain amount for ordering food at one of the airport restaurants. You should receive this service every 6 hours during the day and every 8 hours at night.
• If the flight is delayed by 8 hours (or 6 hours at night), the airline is obliged to check you in the hotel, arrange round-trip transportation, and provide free luggage storage in the airport's storage room. If for some reason you are not satisfied with the conditions of hotel accommodation (for example, it is unacceptable for strangers to stay in the same room), you can independently find a room in the hotel, remembering to keep all documents confirming personal spending. This will help you later claim compensation for the delayed flight.

Filing a claim and compensation for a delayed flight

Flight delays are not pleasant not only by unplanned waiting, but can also entail certain losses: missed business meeting, missed connecting flight of another airline, paid but not used hotel reservation. In this case, any injured person has the right to file a flight delay claim and receive compensation. However, it should be borne in mind that this rule applies only when the flight is delayed due to the fault of the airline itself. For example, bad weather conditions or overcrowded airport will not be a reason for claiming compensation.

In order to correctly draw up a claim, you need to collect as many documents as possible confirming the fact of the plane delay. Immediately after the announcement of the delay, ask the representatives of the company to make a mark on your ticket, and upon boarding the plane - the actual time of departure. Keep all receipts of your personal spending during the flight delay.

To receive compensation for the delayed flight of the aircraft, the claim with all the attached evidence must be submitted to the airline within 6 months after arrival. If there is no answer within 30 days, you can immediately go to court.

The amount of compensation is 25% of the minimum wage for each hour of delay, but not more than 50% of the cost of your ticket.

Now you know everything about what to do if your flight is delayed. We wish you a pleasant journey!