Flight delay compensation
If your flight is delayed, you should know your following basic rights and actions:
1. Passengers of charter and regular flights have the same rights. The carrier is equally liable to the passenger for the delay of both charter and regular flights.
2. You have the right to true and accurate information. Contact the representative of the airline operating the flight (most carriers have representative offices or name stands at almost all major Russian airports) or, if you are flying from a small airport where the airline does not have an official representative office, at the airport information desk. In any case, you should be explained why and how much the flight is delayed.
If the responsible persons of the air carrier or airport refuse to understand you, you can remind them that, in accordance with the requirements of clause 72 of the Federal Aviation Regulations, “ General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees ", approved by order of the Ministry of Transport of Russia dated June 28, 2007 No. 82 (hereinafter - FAP), regular flights are performed in accordance with the timetable aircraft generated by the carrier and published in the computer databank of the aircraft traffic schedule, and charter flights- in accordance with the plan (schedule) of charter flights.
At the same time, clause 73 of the FAP defines the information requirements for each regular flight, which must meet the published timetable for the movement of aircraft. In the event of a change in the flight schedule of aircraft, the carrier must take possible measures to inform passengers with whom the contract has been concluded. air transportation, on changing the timetable of aircraft by any available means (paragraph 74 of the FAP).
Information about the delay or cancellation of the flight, as well as the reasons for the delay or cancellation of the flight, is brought to the passengers by the carrier or the organization performing airport activities(service organization), directly at the airport in visual and / or acoustic form (paragraph 92 of the FAP).
3. You have the right to demand from the representative of the airline or employees of the airport of departure / destination to put a mark on the ticket about the flight delay. It is necessary if you later write a claim to the carrier or file a lawsuit against him. Exact time the actual departure, ask the representative of the airline / airport to write in by hand and certify with a stamp (this can be done when boarding or re-registering - it is carried out in cases where tourists were accommodated at the hotel for the duration of the flight delay).
4. In case of any delay in the departure of the flight, the air carrier in accordance with the requirements of clause 99. FAP is obliged to organize the following services for passengers free of charge:
1) provide a mother and child room for a passenger with a child under the age of 7;
2) arrange luggage storage.
4.1. If the flight is delayed for more than two hours:
1) 2 phone calls or 2 e-mails;
2) soft drinks.
4.2. If the flight is delayed for more than four hours:
1) hot food; at the same time, they should be fed hot every 6 hours during the day and every 8 hours at night.
4.3. If the flight is delayed for more than six hours:
1) check into a hotel (if waiting for departure more than 6 hours at night and more than 8 hours during the day);
2) organize delivery by transport from the airport to the hotel and back in cases where the hotel is provided without extra charge.
It is customary to accommodate passengers in the hotels closest to the airport. You are not allowed to be accommodated in a double room with strangers. If the conditions do not suit you at all, you have the right to independently choose a hotel and wait for departure there, having previously agreed with the airport representatives that you will be warned about the departure time. In this case, pay for the room yourself. And after returning home (or arriving at the resort), you will need to write an official request to the main office of the airline demanding a refund of part of the amount spent.
5. If the airline, in order to reduce the delay time to a minimum, and the probable claims to zero, sends you on a different route or on a flight of another company, then this should be carried out exclusively at the expense of the airline or the airport, in this case there can be no question of any additional payments ...
6. If your trip has become shorter due to a flight delay, you have the right to demand a refund from the tour operator for all paid but unused services: a night at a hotel, a missed excursion, etc. As a rule, claims are made after returning from vacation. At the same time, it should be borne in mind that tour operators willingly offer compensation right on the spot: an additional excursion, full board instead of breakfast, etc.
7. In accordance with the provisions of article 120 of the Air Code of the Russian Federation, for the delay in delivering a passenger to the destination, the carrier must pay a fine in the amount of twenty-five percent of the minimum wage established by federal law for each hour of delay, but not more than fifty percent of the carriage charge.
Tourists should take into account that a fine cannot be collected if the change in the flight departure time was due to force majeure, the elimination of an aircraft malfunction that threatens the life or health of aircraft passengers, or other circumstances beyond the control of the carrier.
According to the provisions of paragraph 3 of Article 401 of the Civil Code, force majeure does not include violation of obligations on the part of the debtor's counterparties, the absence on the market of the goods necessary for execution, the absence of the necessary Money(for example, to pay for fuel), and the carrier has the right to cancel, delay the flight specified in the ticket, change the type of aircraft, change the route of transportation only if flight safety and / or aviation security conditions require it, as well as at the request of state authorities in according to their competence.
To receive compensation, you need to file a claim with the airline, attaching copies of documents confirming your right to compensation. According to the provisions of Article 126 of the Air Code, the passenger has the right to file claims against the carrier (the application can be submitted in person or sent by registered mail) within 6 months from the date of arrival - at the airline's representative office at the airport of destination or departure. The carrier company is obliged to consider your claim within 30 days.
If the appeal was ignored or the perpetrators refused to reimburse your expenses, you have the right to sue them. Claims against the carrier in accordance with the relevant rule of exclusive jurisdiction contained in part 3 of article 30 of the Code of Civil Procedure Russian Federation, are presented to the court at the location of the carrier, to which the claim was filed in accordance with the established procedure.
You will need to attach copies of the ticket with a note about the delayed flight (its cancellation), invoices for expenses incurred by you (for example, for a hotel, food, telephone calls), as well as your written claim to the carrier and the response of its representatives to the statement of claim to the court.
8. The fact of cancellation or delay of the flight due to the fault of the carrier, as well as failure to fulfill the obligations imposed on him in accordance with clause 99. FAR, in the event of a guilty interruption in transportation, may be grounds for the passengers to file claims for compensation for moral damage to the carrier due to the infliction of relevant physical and mental suffering (the basis is Article 15 of the Law of the Russian Federation dated 07.02.1992 No. 2300-1 "On Protection of Consumer Rights"). The amount of compensation for moral damage is determined by the court and does not depend on the amount of compensation for property damage.
Delays in charter flights have become regular, the Federal Air Transport Agency records from three to 13 such cases every day. On the eve of Azur Air, the charter from Domodedovo to Vietnam was delayed by 14 hours, and the Ikar airline delayed the flight from Novosibirsk to Kamran by 16 hours. To improve the air transportation market in the tourist segment, federal agencies can transfer charter flights to the status of regular ones.
In this tourist season, the Federal Air Transport Agency records at least 3-4 charter delays every day passenger transportation for more than two hours. On some days, more than ten flights are delayed. According to the Federal Air Transport Agency, 13 charters were detained in Russia on August 6.
In the first days of August, Azur Air took the first place in the number of delayed charters. On August 1, the air carrier delayed one flight, on August 2-3 - five each, and on August 6 - six, including a flight from the Moscow air hub Domodedovo to Nha Trang (Vietnam), delayed by 14 hours.
According to the schedule, the flight was supposed to take place on August 5 at 15.25, but the flight was first postponed to 20.45, and then postponed every hour. Desperate passengers of the delayed flight tried to block the departure of the same airline to Antalya at 4.30 am. According to news reports, people chanted: "Help, shame on Azur Air."
The Federal Air Transport Agency notes that the reason for the delay was the malfunction of the aircraft and its forced replacement. On the same day, two more Azur Air flights to Turkey were delayed at Domodedovo (by more than 12 hours each) - also due to aircraft malfunction.
Departure of the charter flight Novosibirsk - Antalya of Royal Flight is delayed by 9.5 hours due to aircraft malfunction.
According to the schedule, the Boeing 757 was supposed to take off from Tolmachevo airport on August 7 at 8:00, but has not left for Turkey until now. Now the estimated departure time has been postponed to 17:30, according to the airport's online scoreboard.
“The landing is not even announced. We checked in at 12 noon, went through all customs, inspections. And from that moment we sit in the waiting room.<…>The exit number was first given to us, then removed. They write: "Delay" ", - one of the passengers of the charter told NGS.NOVOSTI.
According to her, there are many passengers with children in the waiting room. “There are no very small babies, babies are from 1.5–2 years old and older. They have already eaten all the chocolates from the vending machine, drank all the soda, chips and all that, because the children are hungry - they arrived in the morning. No food has been provided yet, ”said the passenger. In the second half of the day, tourists were offered refreshing drinks - as a result, there was a queue for water.
The Ministry of Transport of the Russian Federation, together with the Federal Air Transport Agency, is developing a package of bills that systematically solve the problem of disruption of charter flights in high tourist season, the Izvestia newspaper reported on Tuesday, citing a source in the aviation industry.
According to the newspaper, the new measures will be aimed at "preventing the creation of conditions for delays and cancellations of charter flights, carried out on the orders of tour operators." They will also imply a tougher response from the aviation regulator and "the inevitability of punishment for air carriers that have failed." According to Izvestia, the departments are also planning to finalize the mechanism for canceling the admissions of airlines to operate international charter flights.
"One of the initiatives already under discussion is the introduction mandatory requirement to the airlines to provide the Federal Air Transport Agency with information about the planned volumes of charter passenger traffic ... There is a discussion about the possibility of abandoning the practice of transporting tourists to mass destinations on charter flights, charterers of which are large tour operators. But so far there is no unequivocal opinion about the expediency of this step, "the newspaper writes.
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In this article we will consider the types, differences, differences between charter flights and regular regular flights.
Traveling abroad has become an integral part of our life. However, many tourist destinations are still costly for most of the citizens of our country. Therefore, charter flights are in great demand. After all, the cost of tickets for this type of air travel is much lower.
We will consider what types of charter flights are, what are their advantages, and also whether it is possible to get abroad with their help. In addition, we will analyze how and where you can buy a ticket, and what kind of food carriers can offer passengers.
What is a charter flight: varieties, are there international ones?
The term "charter" means an agreement between a transport company and a charterer that allows the carriage of passengers. As a rule, the term of the agreement is one-time or regular. Charter flights are:
- Marine
- River
There are several types of such transportation:
- Shuttle (an airplane or ship delivers one group of passengers and picks up another)
- With a sludge (the duties of the captain or pilot include: delivering people to the place of arrival, waiting for the expiration of a tourist trip, transporting passengers in the opposite direction)
- Split (this is a combination of both charter and regular transportation; people get from distant points of their place of residence to the main airport and then continue on their way regular flight)
Charter flights can be classified based on the location of their final destination. Therefore, there are:
- International
- Domestic (when transported within the same country)
It is often only through charter flights that you can reach your destination. Therefore, most major travel companies buy the service seasonally. Thus, it is possible to reduce the cost of the ticket, which means that the price of the ticket will not change.
How a charter flight differs from other regular flights: an explanation
Charter flights have several distinctive features in comparison with regular ones. The main ones are:
- Lack of classes (all passengers fly in equal conditions)
- Seat size (narrower on charter flights)
- Late and delayed departure (in case of an unforeseen situation at the airport, regular flights are issued first)
- Unplanned change in departure or arrival times
- Absence of the possibility of premature booking
- Affordable cost
- Lack of transfers
- If the trip is canceled, the ticket cannot be returned, and its cost will not be compensated
- Bonus points for cooperation with an airline are not awarded
- It is necessary to adapt to the flight schedule
- Meals can be extensive, minimal, or none at all, since this service is ordered by the company that provided the travel packages
Charter flights are not always inconvenient. Indeed, with their help, you can get to almost anywhere in the world by minimum price and without the need for a transplant.
How do I know: a charter flight or a regular one?
In order to find out which flight you have to fly, you need to pay attention to the following factors:
- The number of charter flights has 4 digits, and the number of regular flights has only 3
- The intended type of flight is indicated on the airline's website
- Most popular resort countries there is a practice of splitting flights. Therefore, it is necessary to clarify which airport you will land at. This will help you understand if the flight is a charter flight.
- On the sites for searching and buying air tickets, it is possible to indicate the desired type of flight
In case of purchasing a ticket through intermediaries, it is imperative to clarify whether the flight will be regular or charter. Since the departure time of the latter may change just a few hours before that indicated on the ticket. Also, information about charters is displayed on the information board at the airport no earlier than 24 hours before departure.
Why charter flights are cheaper than regular ones, are they fed on charter flights?
Everyone knows that the cost of a charter flight is significantly lower. This is due to a number of different factors that help reduce the price of air tickets. The main ones include:
- Full payment of the cost of tickets for all passenger seats (since Travel Company rents transport for a certain period of time, then the total cost of the service is calculated as a percentage for each of the customers who purchased tourist voucher and went on vacation on this flight)
- Lack of a regular long term for the implementation of transportation (due to this, the need for daily technical inspection and provision of the aircraft is reduced)
- For charter flights, as a rule, aircraft of earlier models are used.
- A large number of passengers (since the seats are narrower, the plane is able to accommodate more passengers)
- Charter flights are rarely used for long distance travel
There are also several peculiarities regarding the food for passengers. The most significant of them are the following:
- Meals and menus are chosen by the company that rented the vehicle
- Drinks and food may include all or part of
- The travel company may refuse the menu and customers will be deprived of the opportunity to order anything throughout the entire time of their journey.
Therefore, it is necessary to check with the travel agent whether meals are provided on board the aircraft, as well as how long the flight will take.
Why charter flights are bad, how often are they delayed and how long can they be delayed?
Despite the low cost and lack of connections, charter flights have a number of negative characteristics. These include:
- The inability to exchange a ticket or return its cost
- Frequent flight delays
- Impossibility of early booking
- It is impossible to predict whether the power will be turned on
- It is impossible to choose a seat in advance, as tourists take them on a first come, first served basis
- All passengers have equal conditions and cannot buy a business or first class ticket
It is also impossible to say exactly how long the landing or arrival of the aircraft may be delayed. After all, the delay is not due to the fault of the crew, but in the event emergency situations in the airport. Therefore, in the event of a long technical inspection, hacker attack or breakdown vehicle, the first to land and take off are scheduled flights. As a rule, charter flights are delayed by no more than 6 hours.
Where can I find information about scheduled and charter flight delays?
In order to find out about a delay in boarding or arrival, you need to check the information by choosing one of several methods. Data on charter and regular flights is updated daily on the following carriers:
- Electronic scoreboard at the airport
- Site aviation company which services you use
- On the website of the Federal Air Transport Agency
- At information desks of airlines at the airport
Also, if you buy tickets through intermediaries (travel and legal agencies), you can contact the specialist who issued the travel document in your name.
How do I buy tickets for a charter flight?
In order to purchase a ticket for a charter flight, you can use the services of the company or make a purchase yourself. The intermediaries can be:
- Travel agencies
- Legal companies
- State and regional travel agencies
- Tour Operators
- Aviation ticket offices
In order to buy a travel document without intermediaries, you need to issue a ticket on the website of a company specializing in charter flights. The most popular carriers in Russia are:
- Azur air
- Russia
- Meridian
- Royal flight
- Gazpromavia
- I fly airlines
- Izhavia
- Grozny-Avia
- Nordwind Airlines
- Jet Air Group
- Severstal Airlines
- Kosmos Air Enterprise
- Lukoli Avia
These companies operate charter flights from all over Russia and cover various destinations:
- Domestic transportation
- Flight to the countries of Europe and the CIS
- Southern resorts
- Asian countries
- North africa
After completing the electronic registration process, the virtual ticket must be printed on office paper and presented to the airport staff, if necessary.
How can I find out the ticket number, can I return tickets for a charter flight?
In case of cancellation of a ticket for a charter flight, the following factors must be considered:
- When returning travel document the airline does not compensate for its cost
- If the trip is canceled, the ticket exchange for another date is not provided.
- The air ticket can be transferred to another person (however, you will need to contact an agent or airline for notification and replacement of passenger data)
To find out the travel document number you need:
- Print the form on paper or save it electronically
- Pay attention to the top corner on the right side
- There is a 13-digit number under the black hologram
- You will find the same number on boarding pass after marking "e-Ticket"
- This 13-character code is the ticket number
Each of us independently decides which airline to use, as well as which type of flight will be more convenient. Of course, the advantages of charters are obvious: low cost, regularity of flights, no division of passengers into classes, the ability to get to anywhere in the world without transfers and problems with luggage. However, this type of flight is suitable for those who are not in a hurry for important meetings and business meetings, since such flights are often delayed, which can create a lot of discomfort and further inconvenience.
Video: Description of charter and regular scheduled flights
There have always been and will continue to happen various force majeure circumstances that change people's plans. Concerning this and You can not blame the carrier for adverse meteorological conditions, the execution of orders from the authorities state security or in the inspection of the aircraft for technical breakdowns. However, if the airline could not prove its own innocence in the flight delay caused by external factors, then it pays compensation to the passenger in the amount established by the code or charter. air transport... In any case, despite what exactly was the reason, the airline must provide the passenger with a number of free services.
Flight delay: Aeroflot passenger rights
To begin with, it is worth clarifying that if the flight is delayed by no more than one hundred and twenty minutes, it is not the responsibility of the airline to pay compensation or provide any services. In this case, passengers should just be patient and wait for the next flight.
Since 2007, it has introduced some compulsory services that are included in the rights of a passenger in case of a delay in an aircraft flight.
If the plane did not depart on time and more than two hours have passed, people have the right to freely use the lounges and rooms for a passenger with a child under the age of seven.
Passenger rights to free meals
In the event that there is a delay in the flight, the rights of passengers provide for the receipt of soft drinks and You can also make two phone calls for a maximum of ten euros or send two messages by e-mail.
Eligibility for a hotel room, free restaurant meals and transfers
When a flight is delayed, passengers are entitled to a free hotel room if more than eight hours have passed since the cancellation of the flight during the day or six at night. Also, the airline is obliged to pay not only for the room, but also for food in the restaurant and transfer. It should be clarified that the night time starts from 22:00, and the morning - from 6:00.
Services provided by various airlines
In the event that a flight is delayed, the rights of passengers of different airlines may differ slightly. For example, Aeroflot, in addition to a free hotel room, provides its passengers with free luggage storage at the airport. Another company, KrasAir, pays not only for the number and delivery of passengers to it, but also for three meals a day.
Financial compensation
If there is a flight delay, passengers' rights provide for compensation in the amount of twenty-five percent for each hour of waiting for the next departure. In order to receive money, you must have a special note on your ticket that the flight is canceled. You can get this seal from an airline employee.
When there is an unscheduled flight delay at the airport, the passenger's rights also provide for the receipt of all the above services, except for the payment of three meals a day, completely free of charge.
Don't wait - go for it!
Do not think that airline representatives will run after every passenger, apologizing for the flight delay and providing the full range of their free services. If you do not want to spend a day, or even more, at the airport without normal food and comfortable conditions, in case of a flight delay, you should take some actions yourself:
- Find the administrator at the airport and take a document from him, where the reason for the flight cancellation is indicated and there is a stamp with the actual time of departure.
- Watch the time: after four hours, the airline is obliged to provide you with hot meals, and if the flight is delayed by more than eight hours - a hotel room and transfer. If the airline refuses to provide these services, pay for everything yourself, but in no case throw away the checks.
Flight delay: passenger rights. Arbitrage practice
After you have waited for the next flight and arrived at your destination, write a claim to the airline, attaching all receipts and documents required to pay compensation as proof. If the airline ignores the claims raised, the passenger's rights include filing an application with the court. As court practice shows, if you provide all receipts with unplanned expenses that you incurred due to a flight delay, be it food, medicines, the inability to attend pre-paid excursions or a disrupted business meeting, you will be paid as compensation an amount that fully covers the costs ... You have enough time to file claims and go to court - six months. During the same time, he considers the claims and, if agreed, pays compensation. It is better to have a claim with all documents, receipts and photocopies in duplicate.
Use free services as needed
Of course, if there was a flight delay, and the airline is decent and does not give up its duties, you have the right to order at least a suite and dinner in the most expensive restaurant, but then you will have to prove in court that this was a measure of necessity that you should pay the carrier. Therefore, it is best to get by with the most ordinary hotel room and an inexpensive restaurant. One way or another, you will be able to pull off such a scam with a suite only if the airline itself does not organize the stay at the hotel and meals for all passengers from the transferred flight. Otherwise, no one will pay for your whims.
Charter flights
It is a mistake to believe that the above rules apply only to scheduled flights. Not at all. Delay often occurs Passenger rights in this case provide for exactly the same as when a regular flight is delayed: free use of lounges, soft drinks and hot meals, two free calls or two messages to email, luggage storage at the airport, toll free number at the hotel and transfer, payment monetary compensation... The exception is the United States, where no fines are paid to passengers on charter flights and small planes.
Basically, charter flights are delayed due to the fact that the airline does not have enough reserve aircraft to send passengers on it, so people have to wait for their departure.
Overbooking
For many it is no longer a secret that airlines sell about five percent more tickets than the available seats on board. This happens for one simple reason: the same five percent of passengers who have booked seats do not appear on the plane - they return the ticket at the last minute or are late. That is why, in order not to send the plane half empty, airlines go for a similar scam. However, the opposite also happens: sometimes all the passengers who have booked their seats appear at once. In this case, the carrier is looking for so-called volunteers who agree to fly the next flight, and the company will provide them with a voucher or bonus amount. Also, the carrier can provide a coupon for a free hotel room, transfer and meals, depending on the waiting time for the flight.
In the event that there are no volunteers for the next flight, those who booked their seats later than others are forcibly disembarked from the plane. In the United States, passengers who have suffered from overbooking are provided compensation, the amount of which ranges from the cost of an air ticket to three hundred dollars. When overbooking, EU countries provide passengers with the same services as when a flight is delayed.
If due to flight problems you find yourself in a foreign country, but because of an expired visa you are unable to get to the city, feel free to contact the administrator with a request to call the immigration service and get an "emergency visa". It is issued for forty-eight hours in special force majeure circumstances. It's hard to get it, but it's worth the effort.
Baggage problems
After notification of the cancellation of the flight, the administrator or airline employee takes passengers to the exit and gives instructions: talks about food, accommodation in a hotel if necessary, free phone calls and other technical issues. If you need to get your luggage, as you are going to go to the hotel on your own or just leave the airport, please inform the airline representative. Usually the luggage is sent to a belt, from where it can be easily collected. If there were no things in the arrivals area, then, most likely, the carrier has already sent them on the next flight. Again, contact your airline representative to clarify this misunderstanding and retrieve your baggage. If it turns out that it is lost, the airline will pay compensation in the amount of its full value.
Will the money be refunded for the hotel room?
Many passengers have a very logical question: will the daily cost of staying at the hotel be refunded, the room in which was booked in advance and was not used due to the cancellation of the flight. The answer is yes. Arriving at the hotel, you can request a refund for the day of stay in the room.
A flight delay is an unpleasant but relatively common situation that can happen at the very beginning of the trip. The reasons are quite varied: bad weather, technical problems on the plane, heavy load airspace airport, internal problems of the airline, etc. Regardless of what caused the flight delay, there is no need to be intimidated or confused. Below we will take a look at what to do if your flight is delayed.
Passenger rights in case of flight delays
Whether you are flying a charter or regular flight, a major air carrier or, the passenger's rights are the same in case of a flight delay.
It should be remembered that all issues during a flight delay must be resolved with representatives of the airline, and not with the airport services. In turn, in case of problems with departure at the set time, the airline is obliged to immediately notify you of the reasons and timing of the flight delay.
Where to contact?
Unfortunately, when it comes to observing all the rights of passengers, airlines do not always demonstrate their proactiveness, so you should know all the rules yourself and feel free to remind the representatives of the carrier at the airport about them.
Where can I find an airline representative? The right person can be at your flight check-in counter, at your airline's sales office at the airport, or at the boarding gate itself. If your searches were unsuccessful, feel free to call the airline's phone number indicated on your ticket.
Watch the clock
- Families with small passengers under 7 years old are entitled to access to an equipped and comfortable room for a mother and child, even if the flight delay is insignificant in time.
- If the flight is delayed for 2 hours, you can make 2 free calls or send 2 e-mail letters. In addition, you must have access to soft drinks.
- A flight delay of more than 4 hours already implies the provision of hot meals by the airline. Usually this is a coupon for a certain amount for ordering food at one of the airport restaurants. You should receive this service every 6 hours during the day and every 8 hours at night.
- If the flight is delayed by 8 hours (or 6 hours at night), the airline is obliged to check you in the hotel, arrange round-trip transportation, and provide free luggage storage in the airport's storage room. If for some reason you are not satisfied with the conditions of hotel accommodation (for example, it is unacceptable for strangers to stay in the same room), you can independently find a room in the hotel, remembering to keep all documents confirming personal spending. This will help you later claim compensation for the delayed flight.
Filing a claim and compensation for a delayed flight
Airplane delays are not pleasant not only by unplanned waiting, but can also entail certain losses: a missed business meeting, being late for connecting flight other airline, paid but not used hotel reservation. In this case, any injured person has the right to file a flight delay claim and receive compensation. However, it should be borne in mind that this rule applies only when the flight is delayed due to the fault of the airline itself. For example, bad weather conditions or overcrowded airport will not be a reason for claiming compensation.
In order to correctly draw up a claim, you need to collect as many documents as possible confirming the fact of the plane delay. Immediately after the announcement of the delay, ask the representatives of the company to make a mark on your ticket, and upon boarding the plane - the actual time of departure. Keep all receipts of your personal spending during the flight delay.
To receive compensation for the delayed flight of the aircraft, the claim with all the attached evidence must be submitted to the airline within 6 months after arrival. If there is no answer within 30 days, you can immediately go to court.
The amount of compensation is 25% of the minimum wage for each hour of delay, but not more than 50% of the cost of your ticket.
Now you know everything about what to do if your flight is delayed. We wish you a pleasant journey!
