When the registration for the plane ends, victory. Airline Pobeda (Pobeda). What to do if a checked-in traveler is told at the airport that his data is not on the list of passengers

Recently, Pobeda Airlines has launched an online check-in service, which eliminates the need to wait in line at the airport, and also allows you to pre-select a seat in the cabin. It is now possible to register for the Pobeda flight through the website or mobile application. This service is provided only when purchasing a ticket through a personal account on the company's website. Please note that registration is only available to customers flying out of Moscow. Let us analyze in order how to create a personal account, buy a ticket and register for the Pobeda flight in this article.

Creation of a personal account

Conditions

For successful registration, the following conditions must be met:

Be registered on the website www.pobeda.aero;
The ticket was purchased through the website or application of the Pobeda company;
Baggage Paid or Compliant free carriage... Do not forget to additionally check in baggage that does not fit into the norms at the check-in counter no later than 40 minutes before departure;
Paid for the service of choosing a seat in the cabin in the process of purchasing tickets;
Departure takes place from Vnukovo airport;
Check-in opens one day and ends 40 minutes before departure.

Through the site

You can register on the Victory website both through the website and through the mobile application - the account is valid for both resources.
1.Open the official website

2. In the upper right corner of the main page, click on the word "Login", this will open a pop-up menu in which you need to click on "Register", as shown in the figure.

3.In the new window, enter the email address, click "REGISTER" again:

4.Open the specified mailbox, find a letter from the Pobeda company. Follow the link to activate your personal account. The letter will look like this:

5. A form for filling in personal data will open: full name, passport number, date of birth:

Please note that the use of the letter "ё" in the full name is not allowed.

Scroll down the page, enter your invented password to enter your personal account, tick the box on accepting the terms of the GDPR, click the "Confirm Account" button:

It is not necessary to give your consent to receive the news, you can read the GDPR (General Data Protection Regulation) by clicking on the link.

6. If all the data is entered correctly, the main page of your personal account will open:

7.Click on the icon "My profile" to add personal data (address, contact phone number).

Through the app

2. Start the application, open the main menu, go to the "Profile" tab:

3.In the "registration" window, enter the address Email:

If you have previously created a personal account on the site, then enter your email address and password in the "Login" window - you do not need to create a new account.

4.Wait for a letter to your mail from the airline, follow the link to activate:

5. Enter all the required personal data, come up with a strong password:

6.Follow step by step instructions to complete the authorization.

The application implements all the functions of the site's personal account.

Buying air tickets from your personal account

Use the quick search form for plane tickets on the right side of the LC home page on the website https://www.pobeda.aero/:

1. Enter the initial data, click on the ticket search button.

Attention! If you found a ticket using the metasearch engine, it is recommended to go to the Pobeda website and buy a ticket there, otherwise you will not be able to register for the flight via the Internet.

2.A page with the search results for available tickets will open:

Select a flight, click "continue"

3.You will go to the form to fill in the passenger data:

Provide contact information so that employees of the company can contact you in the event of a delay or rescheduling of a flight.

Note: if you have a promotional code for a discount, then enter it in the field marked in the picture above.

4. The next step is baggage payment. The Pobeda company has strict conditions for the carriage of goods. Only carry-on baggage can be carried free of charge, for the rest of the baggage you will have to pay extra. The conditions of carriage will be discussed in more detail in a separate paragraph.

Insurance guarantees payment Money: in case of flight delay (up to 10 thousand), in case of damage to luggage or in case of an accident on board (400 thousand).

6. Now you need to select seats in the aircraft cabin. The cost of the seat selection service is 199 rubles, you cannot refuse it.

Click on the place you like on the diagram (it will be highlighted in pink), click "continue".

7. The last step is payment. Available payment methods:

Bank card - commission 2%;
In the Euroset salon within 12 hours - 3% commission;
Through the Qiwi terminal within 12 hours - 3% commission.

Choose a method, click "confirm", thereby you confirm the booking, agreement with the terms.

8.Wait for the formation of an invoice for payment. A form for entering bank card data will appear, as well as a booking code (see the figure), which will be required for online registration. After paying for the order, a message will be sent to the mail from "Pobeda" with an itinerary receipt.

Buying tickets through the app is practically the same as described above. The only difference is the interface of the program, adapted for mobile devices.

check-in

One day (but no later than 2 hours) before departure, the site opens the possibility of online registration, which can be completed no later than 40 minutes before departure.

1. Start the application or go to the Victory website (the procedure on both resources is almost identical).

3.Find the button "Online registration".

4.If there is a booking code that you received when buying a ticket, then simply enter it in the form:

If not (forgotten, deleted the letter with the code), then click on the button "no booking code" (see picture) and fill in the details of your flight, "click search":

5. If the amount of your cargo has increased, then it must be additionally paid through the "Manage booking" tab or by contacting the call center.

6. Following the simple instructions, in the end you will receive an email with boarding pass... It is recommended to print the coupon at home, otherwise it will have to be printed at the airport, which can take time.

7. You have checked in, do not forget to take your boarding pass with you to the airport.

Attention! Please double-check that your baggage has been paid for in accordance with the conditions of carriage, and that your carry-on baggage meets the free allowance standards. It is very important to do this before arriving at the airport, as Pobeda employees carefully check everything and, in case of discrepancy, are forced to pay for baggage at an increased price, which is higher than the cost of the ticket.

Boarding ends 25 minutes before departure.

Restrictions:
According to the rules of the company, the following will not register through the online service:

Disabled person;
Child without adults;
Client with animals;
Passenger with dangerous cargo;
A group of people;
Travel agency.

Baggage

You should pay special attention to the baggage transportation rules so as not to find yourself in an unpleasant situation.

At Vnukovo airport they check in and accept Pobeda airline baggage in Terminal A at counters No. 139, 140. Free carry-on baggage is limited to 36 x 30 x 27 cm in size. A calibrator is installed at the airport hand luggage with the company logo, in which the thing must fit freely. Mobile phones carried as carry-on baggage.

What to do if online registration does not work

If online check-in does not work for technical reasons, this is not a reason to pay 25 euros at the airport to complete it. Be sure to fix the error, take screenshots or a photo of the airline's website page with an error that prevents registration. At the front desk, explain the situation and show the screenshots. In the event of technical failures due to the fault of the airport or the airline, no money is taken for check-in at the airport.

How to check in online for a Pobeda flight

On the official website of the airline "Pobeda" in the section "Online check-in" you need to select "There is a booking code" or "No booking code". Next, enter the data: booking code, e-mail address specified when booking air tickets (or air ticket number), or flight route, departure date, full name and passport data of the passenger. Click the Search button. Next, go through the check-in for the flight and receive your boarding pass.

Online check-in is available upon departure from Moscow. You can check in and drop off your baggage at Terminal A of Vnukovo Airport at check-in counters No. 139-140.

Mandatory seat selection when registering online

It should be noted that you cannot check-in online at Pobeda Airlines without choosing a seat in the cabin. The choice of seats at the airline "Pobedy" is paid. Those. it turns out that in order to register online, you need to pay for at least one seat in the salon. Minimum cost seat selection from 149 rubles.

Additional services during online registration

At online registration the passenger can use additional paid services"Victory" at the same price as when buying air tickets. If you pay Additional services at the airport, the tariff will be significantly higher.

Pobeda low-cost airline is young national project Russia and symbolizes the successful overcoming of difficulties. Pobeda continued the Dobrolet business and in the first months of its existence was included in the top ten largest Russian air carriers.

The service can be ordered on the airline's website by registered users who have access to their personal account Pobeda. The Internet service was created so that customers can choose the most suitable solution for themselves by connecting and disconnecting the options attached to the service.

Personal account features

The functionality of the Pobeda personal account is periodically refined. Now available in it:

References on fees, tariffs and conditions of carriage.
Booking tickets, transfers, hotels, parking, excursions, car rental and booking management.
Choice best offer through the "Price Calendar".
Purchase of a ticket / package tariff offer, payment for the reservation with Visa, MasterCard and Maestro bank cards with a commission of 2% or electronic money from a QIWI wallet with a commission of 3%.
Baggage registration at a bargain price.
Online check-in for the flight.
On iOs, add a booking to Calendar and Wallet.
Subscription to SMS notifications about changes in the status of the reservation.

Registration and login to your personal account

You can enter the client's office of Pobeda Airlines:

Through the official website Pobeda - from its main page, when you click on the "Login" item in the top menu, a drop-down form will be displayed for entering a login and password, or from internal pages from the "Personal Account" item, a menu that pops up when scrolling.
From the Pobeda Airlines LLC mobile application for iOs and Android.

The site has a quick registration by email. After the user enters his email address and clicks the "Register" button, he will be sent a message with a link to activate his personal account. Clicking on the link leads to an electronic registration confirmation form. Required form fields:

Surname.
Type of document.
Document Number.
Citizenship.
Password.

The last line of the form contains the option "I agree to receive news from the airline", which can be enabled or disabled by clicking the mouse. Registration is completed by clicking on the "Confirm Account" button.

The system cannot recover the password that was previously used, but it is possible to order a password reset to the mailbox specified in the personal account. The user will order the reset of the access code if from the main page of his personal account he goes to the button "Forgot your password?" The access code sent by email is temporary and must be replaced by the user after logging into the account.

Pobeda Airlines will take money for check-in for flights from foreign airports starting from October 28, 2018. The cost of this service at airports in other countries will be 25 euros.

The check-in service at Russian airports will remain free of charge. In order not to pay for this service at foreign airports, the airline recommends that passengers check in online for free.

Online check-in is available upon departure from Moscow Vnukovo Airport. You can check in and drop off your baggage at Terminal A of Vnukovo Airport at check-in counters No. 139-140.

You can register online on the official website of Pobeda Airlines or in mobile application"Victories" of the App Store and Google Play.

When registering online, a passenger can use additional paid services of "Pobeda" at the same price as when buying air tickets. If you pay for additional services at the airport, the tariff will be much higher.

Aircraft of Pobeda Airlines

The Pobeda airline's fleet consists of 19 modern Boeing 737-800s. The planes are produced specially by order of the airline, their average age is 2.5 years. Sky Interior salons are equipped with leather seats and can change lighting modes.

The cabin layout is shown at the booking stage for seat selection. The chairs do not recline, which is a plus for someone, but a minus for someone. There is plenty of legroom, you can pay for the extra space (XL seats).

If you have not paid for the seat selection service, then you will sit in different parts aircraft (except for passengers with children). Automatic free assignment of seats in different parts of the aircraft is an obvious disadvantage of Pobeda Airlines. It is clear that this is done so that passengers pay for the seat selection service, but other airlines put people from the same booking together, albeit in bad seats.

It is forbidden to change seats on board, the flight attendants are watching. Sometimes it is still possible to change seats, if you do not attract attention - do not rush to take your places, wait until everyone sits down. All our flights departed and arrived on schedule. Passengers are asked not to be late at the exit and they quickly hand over their luggage - they save time on service at the airport.

During the flight, Pobeda Airlines does not feed or offer drinks, and, unlike other low-cost airlines, does not sell anything. You can take food with you, the main thing is that it fits into the hand luggage calibrator along with other items. Carefully read the rules of transportation of Pobeda Airlines, pay in advance for the required amount of baggage, seat selection, measure your carry-on baggage, and then there will be more advantages from a low-cost flight than disadvantages.

Check-in at the counter at the airport

Check-in at the airport opens 2 hours before departure, we ask you to plan your time and arrive in advance. In addition, we ask you to carefully read the baggage rules.

Check-in at the counter opens 2 hours before (at Vnukovo airport - 3 hours) and ends 40 minutes before departure. Airports of individual countries may establish special requirements for the check-in deadline. In this case, the end time of registration is indicated in the itinerary receipt.

Check-in at the airport starts no later than 2 hours and ends 40 minutes before the flight departure time, except for flights from Istanbul. Check-in at Istanbul Airport ( international Airport name of Ataturk) ends 60 minutes before the departure time. Boarding ends 25 minutes before the flight departure time. A passenger who is late by the time of check-in or boarding is not allowed to fly.

To check-in, the passenger must be present at the airport in person, present at the counter the document for which the ticket was issued when booking, and check in the baggage.

Additional Information:

At Vnukovo airport, check-in can be done in Terminal A at counters 128-134, at other airports the counter numbers are indicated on the departure board.
Before leaving for the airport, make sure that your luggage complies with the Pobeda Airlines baggage rules. Order extra baggage on the website no later than 4 hours before the departure time, using the services "My Account" or "Manage Booking", as well as through the call center of the airline.

Who can check-in online for Pobeda flight

Since Pobeda is one of the youngest airlines in Russia, the online check-in function is not yet available to everyone. There are certain conditions.

On the this moment online check-in is available only for passengers flying from Moscow from Vnukovo airport.
The air ticket must be booked and redeemed through the official website of Pobeda Airlines.
The online check-in function is available only for passengers who have chosen seats on the plane (seat selection is a paid service, and without purchasing it, you cannot check-in for a flight via the Internet remotely). Seats can be selected at the time of booking, or later by calling the Customer Care Contact Center. This is due to the fact that if you have canceled the seat selection service, then the seats are allocated automatically when you check-in at the counter at the airport.
Online check-in starts 24 hours before departure and ends 40 minutes before departure.
If you are carrying excess baggage with you, you must purchase an additional piece of baggage no later than 4 hours before departure.

When registering online, carefully read the conditions for the carriage of hand luggage and baggage, so that later there will be no problems. Baggage registration at the check-in counter, purchase extra space and payments in excess of the established rate at the airport are made for a long time and at inflated prices.

What to do if online registration does not work

How to check in online for a Pobeda flight

Online check-in is available upon departure from Moscow. You can check in and drop off your baggage at Terminal A of Vnukovo Airport at check-in counters No. 139-140.