Aviacenter Service has been specializing in VIP passenger services at airports around the world for 14 years. We deliberately chose one type of activity, focusing on the highest quality execution of each order.
Over the years, about 250,000 passengers have used our services, which means that we have accumulated invaluable experience and 250,000 nuances of VIP service.
We work around the clock, seven days a week and holidays, we are constantly expanding the geography of the provision of VIP services at airports, we are actively introducing IT technologies for the maximum convenience of our clients.
We are proud that our clients have trusted us and have been cooperating with us for many years.
Aviacenter Service - we are always in touch!

The term VIP first appeared in the aviator's lexicon around 1940. In those days, VIP status was received by passengers requiring increased attention or service, who had personal benefits due to their high status or capital.

Every airport in the world has a VIP area for serving passengers with special comfort.

Here passengers go through all the necessary preparation procedures for departure or after arrival at the airport. While waiting for the flight, passengers can use the services of a bar or restaurant, Wi-Fi, satellite TV, read the latest press in different languages. It offers VIP clients meeting rooms, assistance in packing luggage, souvenir booths. VIP zones at all airports have electronic security devices; each guest can arrange a personal bodyguard.

Huge sums have been spent on the design of VIP zones; airlines have been waiting in line for years for the right to have their own VIP representative offices. The range of services varies depending on the needs of guests, on the average length of stay in the recreation area, on climatic features. For example, at the Hong Kong airport, guests spend more than one hour waiting for a transfer. Therefore, special oxygen enrichment technologies are used in the premises of the VIP zones; here you can find stands with cameras for communicating via Skype or Facebook.

The VIP lounge of Turkish Airlines (CIP) in the capital's airport was recognized as one of the most spectacular in design. Huge windows, airy openwork arches and spherical partitions are the main architectural accent, carpets have added a national spirit.

The interior of the Virgin Atlantic JFK VIP area (John F. Kennedy Airport, New York) is like a VIP orbital station, decorated with elements of the aesthetics of the 60s of the last century. This area has several cinemas, an old-fashioned games room and a professional recording studio.

At each airport, VIP clients visit bars, buffets and restaurants, where there is also something to be surprised at. In Hong Kong, at the stand, a guest can order traditional local cuisine and indicate their preference for seasonings. In Australian Qantas, the kitchen is commanded by television star Neil Perry, and at Heathrow-Gordon Ramsay. Many VIP areas have sophisticated wine galleries: Abu Dhabi Airport has a bar for exclusive champagnes and sparkling wines, and Lufthansa has a bar with 80 types of whiskeys.

And at every airport, the VIP area has something special.

Decorated in light colors, Heathrow Airport's premium VIP lounge is divided into zones for comfortable waiting for boarding. Swarovski crystals on chandeliers, fireplaces, full-scale wooden horses, real airliner chairs in the conference room will symbolize luxury in aviation for a long time to come. Separate lounges can be used for several hours. Some have a pool, bar, spa. The two-level VIP lounge of the SkyTeam alliance is designed for 300 passengers and has everything you need to relax or complete your business meetings. The classic bar, oxygen, wine and wellness center make this area special. There is also a yoga room.

The VIP areas of the airport in Sydney are distinguished by shiny surfaces of walls and ceilings, an abundance of glass, and you can feel the boundlessness and lightness of space. Some areas of the VIP room have polished marble on the walls and floors, are decorated with vertical gardens of more than 8 thousand plants, leather chairs.
Suvarnabhumi (Bangkok) is one of the most spectacular in its design. Exotic décor featuring oversized sculptures, suede sofas and silk pillows. Glass partitions of the zones, imitating waterfalls, blue illumination of decorative niches in the walls make an indelible impression. The airport as a whole has been declared a zone of silence: no ads, no ads, no music. This airport is also recognized as "the greenest".

VIP-hall "Al-Majlis" (Dubai) demonstrates luxury, wealth, sophistication. The lift service will easily deliver to the Duty-free zone. The halls for official delegations are especially chic. Here everyone will feel like at least a sheikh. An employee in traditional white clothes on a white car meets at the gangway, the same employee will take the guest to the gangway for boarding. In addition to the common waiting room, there are private ones with traditional sofas and carpets. At every stage of preparation for the flight, the guest is accompanied by a member of the VIP service.

VIP-zone MUC (Munich airport) is arranged and equipped according to the most advanced technologies... VIP guests will appreciate the completeness of national hospitality. The VIP lounge staff speaks several languages. Individual assistants will complete all formal procedures prior to departure. In a special area of ​​the VIP-hall, you can hold a seminar or a business meeting. The comfortable rooms for complete relaxation are named after the famous Bavarian castles of Neuschwanstein, Linderhof, Nymphenburg and Schleissheim and are decorated in the spirit of their royal prototype. The comfort of the VIP-lounge at this airport is available to everyone, regardless of the carrier and flight class. All guests, without exception, can visit the unique beer garden.

EL PRAT (Barcelona, ​​Spain) There are several VIP zones at the airport, three of which are located in Terminal T-1. VIP-hall "Pau Casals" was recognized as the best not only by tourists, but also by the competent jury of the program " Priority Pass”. The best design, the best range of entertainment and services among over 600 challenging airport lounges around the world.

It is not surprising that the time spent in the VIP-zone becomes an independent, pleasant and memorable episode of the trip.

The most popular destinations flights

The employees of the "HALL VIP" Company know how to make your trip even easier and more convenient. We know at what stage you spend the most time and nerves. These are all actions related to departure and arrival. But with our help, you can simplify these not always pleasant procedures by ordering a VIP service from our Company.

We work with all major airports in the capital and the region

Moscow knows how to meet with dignity and pleasantly see off its guests. Metropolitan airports are able to offer a level of service worthy of the status of their clients. Meeting at the plane, escort to passport control, comfortable VIP lounges - all this is just a small part of the options offered here.

The main VIP lounges of the Sheremetyevo airport terminals

Also, our Company can provide similar types of VIP-services to clients staying in cultural capital Russia - St. Petersburg. Here Pulkovo Airport offers its guests its services.

St. Petersburg airport provides high-level service. Passengers departing from Terminal-2 can use the express service of all types of registration procedures. Here, our clients will be offered a flight in the business lounge. Having used these services at least once, you will appreciate them and will not be able to refuse them in the future.

Employees of the "ZAL VIP" company know very well that Moscow and St. Petersburg are not our entire country. Here you can order VIP-services in all major airports Russia. Each of them is equipped with a VIP-hall and has a list of possible VIP-services. Comfortable conditions, pleasant pastime, meeting at the plane's ramp - we are ready to offer all this and much more to our clients.

Airports of Russia

We do not abandon our clients outside Russia either. In most European and Asian countries You will be warmly welcomed by our partners if you order a comprehensive VIP service from us. Meeting, escort, pleasant conditions for waiting, services in accordance with your status - now you can use all this far beyond the borders of your homeland.

MOSCOW AIRPORT DOMODEDOVO

The lounge is designed for passengers who value personal time, space and premium personal service.
The pre-flight procedures are handled by the VIP-lounge personnel, allowing the passenger to spend time comfortably in a cozy atmosphere.
The VIP lounge is open around the clock and is located on the 1st floor of the left wing of the common area.

The list of services provided for departure and arrival includes:

• check-in for the flight, baggage clearance and delivery are carried out by the service personnel of the VIP lounge, without the participation of the passenger;
• individual escort of a VIP passenger by airport service personnel (VIP-lounge agents);
• invitation of passengers to control the boarding of passengers on the flight;
• delivery of passengers to / from the aircraft on a separate vehicle, accompanied by airport staff;
• meeting by an employee of the VIP-lounge of a passenger with a "VIP" sign at the exit from the boarding bridge / motorway *
• a waiting room with a cozy interior, equipped with premium furniture;
• convenient location of the gadget charging stand in the waiting room;
• satellite and terrestrial television;
• a wide range of printed materials;
• Wi-Fi (terms of use of WI-FI services and instructions for authorization);
• personal computer with Internet access, fax communication in the city, photocopying services, printer;
• shower room with sets of necessary accessories (soap, gel, shampoo in individual packages, bath towel, face and hand towels, foot towels);
• children's playroom;
• souvenir products for children under 12 years old as a gift;
• shoe shine machine.

Additional services:

• "Meeting room" for important meetings (available upon prior request);
• luggage packing.

How to use the service in the VIP-hall?

Individuals can use the VIP-lounge service no later than 2 hours before departure / arrival of the flight:

* VIP service application form

Visit cost (for servicing one adult passenger)

Children under 6 years old are served free of charge; children from 6 to 12 years old - 50% of the applicable tariff.

1 The fare applies to a group of passengers of at least N people (see the terms of application) over 6 years old, who submitted a single application for the purchase of the service and subject to departure / arrival on one flight. Children under 6 years old are not included in the group.

2 The fare is applied for passengers arriving and departing within 24 hours, upon a single application for arrival + departure.

Cancellation of the service

You can cancel the service at least 2 hours before the scheduled flight arrival time, notifying this in writing (by e-mail, fax) to the Call-center of the VIP-hall. In case of violation of the deadline for canceling the booked service, the funds will not be returned.

If a paid application is canceled in a timely manner, you can:

• use this payment when making subsequent applications;
• arrange a return Money(Refunds are made only after the Contractor receives the original application, the presence of a bank card, cashier's check, post-terminal check).

Legal entities:

To corporative clients:

For questions regarding the conclusion of the Offer and the Agency Agreement, please contact the Sales Department:

The passenger traffic of the airport is increasing every year. Today, airline customers are served here by 4 passenger terminals, the business aviation sector and complexes with an increased level of service. Moreover, the VIP hall of Sheremetyevo offers visitors a high-quality service and full support for departing or arriving travelers. We will find out the details of this offer and find out the prices for such a service.

Certain categories of passengers prefer to use the complex services of the Sheremetyevo air terminal. The VIP lounge, which is equipped in each of the southern ensemble of the take-off and landing complex, provides passengers with the opportunity to receive the maximum level of service and qualified assistance from the aviation center personnel. Here, travelers check in for the flight, bypassing the queue, waiting for the board to depart in comfortable lounges, and using free Wi-Fi.

The staff of the complex will solve problems with packing and baggage registration and assist clients in going through pre-flight formalities. Here you can find fast registration, assistance in going through customs, and a simplified procedure. passport control... Of course, such a service saves travelers time and provides maximum convenience.

Having paid for the service, tourists have the right to count on the attention and assistance of the hall staff. In addition, an escort service for the elderly is available here. Note that the airport staff emphasizes the mandatory individual approach to each client.

Among the services available to travelers, we list the service of escorting and delivering a passenger to the airliner's gangway in premium cars, using a business room, watching television, reading the latest press in Russian and English... Customers with children have the right to use separate play areas. Bars and banquet halls, shops and souvenir boutiques are available here.

An important point of using the service is the absence of the need to worry about baggage. The staff will pack, arrange and deliver the luggage to the cargo hold of the aircraft... Upon arrival, the passenger receives things individually, at the exit from the terminal. In addition, if necessary, employees will take care of delivery hand luggage client. Note that the staff guarantees the convenience and high level of safety of the traveler who chooses such services.

Conditions for waiting for a flight in the rooms of terminal "D"

Let's compare the prices and conditions of stay in the rooms of increased comfort in different sectors of Sheremetyevo. VIP hall terminal "D", the route to which is shown in the photo below, is located in the left spur of the terminal. The room itself is equipped on the first tier of the building and is equipped with a separate entrance, driveway and parking. The departure and arrival halls are located here, which ensures the convenience of airline passengers.

Here travelers use the business zone, which is equipped with the necessary communication facilities and Wi-Fi. The cost of services here includes priority check-in for the flight, transfer to the plane. In addition, tourists expect a flight in comfortable rooms offered by the Sheremetyevo VIP room "D". However, the use of the bar, the delivery of luggage and the service of individual accompaniment are negotiated separately and require an additional payment.

Rates

The management company policy assumes discounts for corporate clients. In addition, for tourists who intend to use this service, it is appropriate to issue special cards "Silver" or "Gold". As for the fares for flights across the country, the price for complex services per client is 14,800 rubles.

A service order for a passenger who is planning an international flight will cost 18,900 rubles.... True, when booking seats for a group of two or more people there is a discount here - the cost of payment for each team member is reduced to 17,800 rubles. Moreover, infants up to 24 months are with their parents free of charge, and for a child aged 2–12 you will have to pay half of the tariff.

Note that it is appropriate to reserve the service in advance. Submission of the application on the day of departure or on the previous day after eight in the evening is already paid in the amount of 22,300 rubles.

The use of the service does not imply a certain framework. The traveler has the right to visit the VIP zone once or cooperate with the company on an ongoing basis. Here the staff offers the conclusion of corporate agreements with large organizations. In addition, the status of a cardholder allows the traveler to receive discounted services throughout the year.

Traveler rules

Now let us briefly stipulate the conditions on which such cooperation is possible. To order a service, it is advisable to contact by phone a representative of the management company, negotiate the required service and pay the required amount. In situations where a passenger departs from Sheremetyevo, you will have to arrive at the lounge an hour before departure in order to be in time for check-in.

The traveler gives the initials and flight number to the manager, whose counter is located in the lobby at the entrance, checks in and drops off the luggage. The passenger then goes to the waiting room. The staff announces the beginning of the boarding through the speakerphone, so the probability that the client will miss this moment is minimal.

When the plane lands, the passenger is greeted by an employee holding a "VIP" sign. Here the client introduces himself and hands over the baggage markings to the meeting dispatcher. As the entire group gathers, an airport clerk will take travelers to the arrivals hall.

To enter the lounge, the passenger needs to submit an application in advance, pay for the services, and on the day of departure, introduce himself to the administrator and tell the flight number

Here, passengers will hear an announcement on the selector about the start of baggage delivery. The tourist receives suitcases either directly in the hall or at the exit from the terminal. The staff announces such moments on the speakerphone. Note that the delivery of the client's belongings is not included in the mandatory list of services, so an additional payment for such a service will be required.

Stay in the halls of the "F" complex

Now let's consider what services are offered to passengers by the airport employees who serve the VIP hall of Sheremetyevo "F". Here, customers expect a full-fledged comprehensive service, including being in banquet hall or a cigar room. In addition, shops are available here. Duty Free upon prior ordering of such a service from the administrator.

VIP hall Sheremetyevo "F" is located on the second and third floors of the passenger terminal building

To get to the departure area, travelers will have to go to the right wing of the terminal and climb up to the second tier. The arrival hall is located on the third floor of the left side of the sector. For a fee, the staff of the hall will provide the traveler with personal transport and escort. If such a service is not declared, the tourist receives a comprehensive service as part of a group.

Rates

The cost of a standard service package for one person here is 19,200 rubles... When the service for a group of two or more passengers is booked at the same time, there is a discount - the tax for each tourist is reduced to 18,200 rubles. True, these conditions apply to bookings before 20-00 on the last day before departure. An application that is accepted after the specified time is paid at 22,500 rubles.

The cost of service here is 19,200 rubles per passenger

Infants under two years of age stay in the zone free of charge. For a child 2–12 years old, accompanied by one adult, the administration asks for a payment of 9,600 rubles. with a standard application or 11 250 p. for urgent orders. If the baby is accompanied by both parents, the amount of the contribution for early booking decreases to 9,100 rubles. The administration of the zone estimated the individual escort and transfer at an additional 2,000 rubles.

Conditions

In order to have time to complete the necessary procedures, it is advisable for a passenger to arrive at the terminal an hour and a half before the departure of the plane. Here, the procedure is similar to the algorithm of rules in other terminals: the traveler introduces himself to the administrator and completes it step by step. An employee of the hall informs about the beginning of boarding the flight. In addition, an employee escorts the group to the gangway.

It is appropriate to resolve issues of booking a service and possible problems with a company representative by phone.

Arriving clients after the landing of the airliner are greeted by an employee with a sign. Here passengers will have to find an employee on their own and introduce themselves. Do not leave the sterile area on your own unless you find a dispatcher. In such situations, it is appropriate to contact an administration representative and describe the problem.

It will be possible to receive luggage here on the second tier of the building, taking seats in separate lounges for smokers or non-smokers.

Note that in order to arrange a meeting for a passenger, people who have come to pick up a client need only tell the administrator the initials and the number of the traveler's flight. Those who meet will be able to wait for the tourist in the same hall. Remember that the services of transportation of the client's luggage outside the territory of the take-off and landing complex are not included in the standard service package.

The cost and requirements of the administration of the hall of the "E" sector

VIP hall Sheremetyevo "E" is equipped on the second tier of the terminal and is located opposite the office of Sberbank of Russia. Here, as in both cases described above, passengers receive a comprehensive service and enjoy a comfortable environment before the departure of the liner. Wi-Fi coverage, the latest newspapers, bar services are available to customers. In addition, for an additional payment, travelers have the right to use the conference room for meetings or negotiations.

The interior of the VIP hall, which is located in the Sheremetyevo terminal "E"

It should be noted that the employees of the zone do not interfere with the finding of people seeing off or meeting the tourist in the hall. Travelers have access to retail outlets and even a psychological support center. Moreover, a range of services for one person will cost 18,800 rubles. Servicing a couple requires payment of 17,800 rubles. for every traveler. And groups over 3 passengers are given the maximum discount - the service package here will cost 17,200 rubles. for one tourist.

Similar to the rules of other VIP rooms, there is a free stay for babies under 2 years old and a 50% discount for children under 13 years old. A rush order will cost the client 22,300 rubles. Remember that the client's refusal to service in the last 3 hours before the board's departure or failure to show up at the lounge at the set time does not imply a refund.

Moreover, changes in the reservation, which relate to the change of surname, date of departure or flight, require the client to cancel the previous application and submit a new order. In addition, the services are not available for children who are flying. We hope that we have explained to the readers the main rules for the operation of these halls. And you can find out about the details of the layout of the terminal "D" by following the link. The video below shows the path to terminals "F" and "E".

On the territory of Sheremetyevo in each of the terminals southern complex there are three VIP halls
Passengers have access to comfortable waiting rooms, conference rooms, restaurants and children's play areas
Driving directions to the VIP lounge of terminal "D" for flights around the country
The cost of staying in the VIP hall of the terminal "D" is 14 800-18 900 rubles
The way to the VIP hall of the terminal "D", oriented to international traffic