ACS "Express-3" is a unified interstate system of seat reservation, ticket sales and passenger traffic management. This system is the basis for the application of unified passenger service technologies by railway administrations of 10 CIS and Baltic states.
We asked the chief designer of JSC VNIIZhT Mikhail Pavlovich Berezka to tell us about the implementation of this system in the “1520 space” and the prospects for its improvement.
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The analytical database complex (ADB) aggregates information on all passenger traffic of those railway administrations that are served by this ADB. Information about all operations with travel and transportation documents, routes and train schedules, places and wagons offered for sale, trains and wagons operated flights are loaded into the ADB in real time.
Russian railways are served by 6 KOZRV complexes and an ABD complex. Until February 2017, these systems operated within two data processing centers (Moscow and St. Petersburg), now all processing is consolidated in the Moscow data center. ADB Moscow also serves the railway administrations of the Baltic countries, and KOZRV Samara serves, in addition to Russian subscribers, also subscribers of the Tajik railway.
Complexes KOZRV ACS "Express-3" also operate in Riga, Minsk, Chisinau, Astana and Tashkent, ABD complexes - in Minsk, Astana and Tashkent. Interaction between the Russian Railways system and the systems of the CIS and Baltic countries is carried out through the data transmission network "Infoset-21".
The Express-3 system interacts with the automated control system of the Ukrzaliznitsa, with the reservation systems for European railways via the HERMES network (HOSA) and with the reservation system for Finnish railways (VR) via a dedicated communication channel.
In order to coordinate the work on the operation of the interstate ACS "Express", to coordinate the issues of its development and the introduction of new technologies in 1994, at a meeting in Brest, a permanent working group was created on the operation and development of the interstate ACS "Express" under the Directorate of the Council for Railway Transport of the Member States Commonwealth. From 1994 to 2012, the working group was headed by the chief designer of the Express automated control system, head of the VNIIZhT department, B.Ye. Marchuk.
General Director of JSC "VNIIZhT" V.V. Stepov considers the meetings of the working groups on the ACS "Express" to be an important aspect of international cooperation, contributing to the introduction of customer-oriented technologies in the 1520 area.
Basic principles of construction of the ACS "Express-3"
The Express-3 system is based on the mainframe class computer in the IBM Z / OS operating system. Currently, the Moscow data center uses an IBM Z13 server as part of a geographically distributed cluster. The server is divided into logical partitions (LPAR) in which the DBA and regional KOZRV operate.
The IBM MQSeries family of products is used for interaction between the components of the KOZRV and ADB system with each other, with other backup systems, as well as with adjacent information systems. For storing and processing information, the DB2 DBMS of the same company is used.
ACS "Express-3" was developed by order of Russian Railways, its implementation on the roads of Russian Railways began in 2001, the full transition to "Express-3" was completed in 2004, the transfer of all Russian Railways subscribers to work on TCP / IP was completed in 2006 year.
In 2005–2010, licensing agreements were concluded and the Express-3 system was introduced on the railways of the CIS and Baltic states. At the same time, Russian Railways, being interested in preserving end-to-end passenger service technologies, established minimum cost licenses for the right to use the software of the ACS "Express-3".
The preservation and development of the unified interstate automated control system "Express" allows the introduction of new passenger service technologies in the majority of railway administrations of the CIS and Baltic states, ensuring the provision of an agreed upon between these railways. administrations of the list of privileges and discount fares for passengers, at any ticket office to issue a ticket for any route within this single transport space. The unified system also ensures the fulfillment of the requirements of national authorities for the provision of information about passengers, collection, processing and complex analysis of information about transportation using a large set of analytical workstations based on information from the ADB ACS "Express-3".
In 2012, Russian Railways introduced and over the next years actively developed the technology for issuing electronic travel documents. Currently, more than 45% of Russian Railways tickets are issued electronically on websites and in ticket vending machines, without the participation of cashiers. For high-speed trains the share of electronic sales is 75%. The technology of selling via the Internet has also been introduced in Belarus, Kazakhstan, Latvia and Uzbekistan, and it is planned to be introduced in Tajikistan in the near future.
Within the framework of e-ticket technology, projects have been implemented for electronic registration, the formation and transfer of a sheet of travel documents to the train, the formation of sheets for the control of trains by audit services. Currently, the technology of using electronic tickets in interstate traffic is being introduced. Most of the trains of interstate communication are already operating in the electronic registration mode. In the near future, a passenger will be able to purchase electronic tickets on any of the websites of railway administrations using the Express-3 automated control system, and use them in trains of all these railways. administrations.
In recent years, the following technologies have been implemented and successfully applied:
- preliminary selection of the meal option by the passenger;
- registration of travel documents and registration of trips of participants of the RZD-Bonus loyalty program, including the issuance of bonus tickets and tickets with a discount in accordance with the category of the participant. The Russian Railways-Bonus program, registered with the Express-3 automated control system, currently has about 2.5 million people;
- sale of discount cards and registration of travel documents taking into account these discounts, implementation of discount programs for various categories of passengers;
- increasing the maximum possible period for reserving seats and selling tickets from 60 to 180 days;
- automation of control of mutual settlements with clients - legal entities on the basis of unified personal accounts;
- support of the technology for registering the actual boarding of passengers on board the train and uploading information about the actual boarding into the Express ACS database;
- implementation of the technology of official transportation and transportation according to the personal needs of the transport complex employees according to virtual transport requirements, formed in the form of records in the database and not having a physical medium;
- registration of multimodal and multimodal transport (bus and bus-ferry), including with a butt train ticket;
- dynamic tariffication of travel documents, depending on the period of sale and the actual load of a particular train trip, which is used for the Sapsan trains of Russian Railways, a similar system has also been developed for trains of the railways of Kazakhstan;
- interaction with the external dynamic billing system (ASUMD) used for FPC trains, which provides for daily and online loading from the Express automated control system of information on the rate of seats and seat reservations and transmission to the Express automated control system in real time of information on setting and changing tariffs;
- implementation of a new software and hardware complex "Cashier's workplace" (PAK RMK) with an improved user interface and design of all types of travel and shipping documents on a universal form, protected by a two-dimensional barcode with an electronic signature.
This year it is planned to develop and introduce new technologies:
- registration of electronic carriage documents on the website (for the carriage of baggage, hand luggage, animals and cars);
- registration of additional reusable meals at the choice of the passenger on the entire route of his travel;
- indication of the local time of departure and arrival on travel documents, optimization of the placement of information and the use of pictograms in order to increase the readability of the travel document;
- implementation of the "Business Pass" project for the "Sapsan" trains, which provides the opportunity for a passenger to purchase a certain number of trips with a guarantee of subsequent provision of seats;
- support of the technology of maintaining in real time the passenger lists for trains on the way, bringing this information to the terminal equipment on the trains.
Modernization and prospects
ACS "Express-3" is developed on the mainframe class computer platform. Computers of this class have not only high power and performance, but also high cost... Therefore, the most expedient direction of modernization of technical means is the consolidation of data processing in powerful data centers. Software and hardware systems require modernization at least every 3-4 years. For railway administrations with a small volume of traffic, the modernization and development of their software and hardware systems seems impractical, since the cost of equipment, system software, the need for training and retaining highly qualified specialists for its operation is not adequate to the volume of traffic of these railways. administrations. The optimal solution here seems to be the transfer of information resources of these railway administrations to the data centers of large railways. administrations, as has already been done for the administrations of the KRG and TR.
ACS "Express-3" currently satisfies the needs of the subjects of the transport complex and continues to develop. Like any information system, Express-3 has its own specific life cycle. Despite the fact that there is a significant development potential in the basic technologies of ticket sales, after a while it will be exhausted, which will require the creation of a new generation system. Certain architectural solutions, laid down even during the creation of Express-2 and inherited in Express-3, played an important role in the efficiency and longevity of the system, but now they are starting to create some limitations.
When planning the timing and stages of creating a new system, it is important not to try to get a quick effect, but to focus on enough a long period migration. According to the experience of migration of similar systems, the real is a five-seven-year period, with the start of implementation 2.5-3 years after the start of the design of a new system. The experience of creating the Express-5 automated control system in 2014-2016 without taking into account these factors and the recommendations of the Express-3 developers turned out to be unsuccessful. In any case, the operability and relevance of the Express-3 system will be maintained for at least the specified period of 5-7 years and until the confirmation of the real possibility of completing the transition to the new system.
The new system should be built using the accumulated technological experience, principles of development, implementation and development of the Express-3 automated control system. At the same time, it is necessary to use the capabilities of modern programming and design tools. The basis of the new system should also include those entities and capabilities that are currently absent in Express-3, for example, the simultaneous application of many tariffs, the ability to link a complete set of services for maintenance into a single tuple, dynamic tracking of the implementation of such a package of services with interactive customer interaction and much more. It is also important to provide for a phased migration of functionality and information resources from the existing one to the new system. The new system should be built with the ability to serve many railway administrations and many carriers.
& copy Eurasia Vesti V 2017
Return tickets for commuter trains without specifying places is not performed. Exceptions are cases of unplanned interruption in the movement of such trains for more than 1 hour.
The purchase of electronic tickets for suburban trains without specifying seats is currently only possible for trains following the routes Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imereti resort- Sochi Airport - Lazarevskaya.
- from settlements of Crimea from 4 to 24 hours;
- v settlements Crimea from 30 minutes to 24 hours.
Deferred payment service is available for trains marked with the "Deferred payment" icon
If there is an e-mail service check-in for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, issuing boarding passes at ticket offices and self-service terminals not made less than 1 hour before the train leaves the starting station of the route.
Issuance of non-cash electronic tickets for the travel of children under 5 years old without occupying a separate seat, accompanied by adults from stations located on the territory of Ukraine, the site is not produced... ATTENTION! Since March 1, 2015, a passport of a citizen of the Russian Federation and a birth certificate are not valid for entry, transit, stay and movement on the territory of Ukraine, an international passport is required.
If the ER is not passed or is not possible, then you need to get a boarding pass on the form at the ticket offices or self-service terminals of JSC "Russian Railways" ONLY on site Russian Federation .
Dear passengers! Before traveling on an international route, we ask you to carefully study the passport and administrative (including visa) and customs regulations both in relation to yourself and in relation to your carry-on baggage and baggage. The carrier is not entitled to monitor compliance with these rules and is not responsible for non-compliance with these rules by passengers. To receive detailed information about the procedure for crossing the borders of the Russian Federation and foreign countries, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of destination located on the train route.
The choice of seats for trains between Finland and Russia is temporarily unavailable when issuing an electronic ticket from Finland.
If you do not see a single train, uncheck the "Only with tickets" checkbox and click the "Schedule" button.
To see the cost of the trip, you need to select one of the proposed train options, then indicate the carriage and seat and enter the passenger's personal data. After that, the ticket price and other additional data will be displayed.
This train is valid automatic electronic registration! To board the train, you need after paying for the order print your ticket on paper yourself(A4 format) from the section "My orders" or save the ticket on your mobile device and present it to the conductor along with the identity document indicated on the ticket.
Ticketing on a form at the box office or terminal is not required!
Registration of "single tickets" to Crimea and back is carried out at the next duration of the change from train to bus:
- from settlements of Crimea from 4 to 24 hours;
- to the settlements of Crimea from 30 minutes to 24 hours.
Registration of "single tickets" to Abkhazia and back is carried out at the next duration of the change from train to bus:
- from settlements of Abkhazia from 4 to 24 hours;
- to the settlements of Abkhazia from 30 minutes to 24 hours.
Electronic check-in for the bus is possible.
No electronic registration
Deferred payment service is available for wagons marked with the "Deferred payment" icon
Registration of electronic tickets in luxury carriages of 1A, 1M or 1I class is carried out with the purchase of an entire compartment, in which one or two passengers can travel. In the case of a ticket for more than one passenger in one compartment, the details of each passenger must be indicated.
V international traffic(non-CIS countries): SV or Suite 1/1 (Single) -coupe with 1-bed accommodation, SV or Suite 1/2 (Double) -coupe with 2-seater accommodation
Children can travel with adult passengers in the compartment of Lux carriages without taking a seat (). Registration of a child without occupying a separate seat is possible at the ticket office.
In international traffic: SV or Lux 1/1 (Single) is valid for 1 passenger in a whole compartment, SV 1/2 (Double) - for 1 passenger in one seat, Lux 1/2 (Double) - for 2 passengers in total coupe.
Service classes:
| In Lux cars: | 1A, 1M, 1I, 1G- VIP compartment with bathroom; 1/1 1/2 - for a whole compartment for 2 passengers. |
| In SV cars (2-seater compartment): | 1E, 1U, 1N- with services; 1E- with a bathroom on the "Strizh" train; 1L-without services; 1B- a whole compartment (for trains of JSC "FPK"); 1/1 - when buying an entire compartment by 1 passenger; 1/2 - for a seat for 1 passenger. |
| In compartment cars: | 2U, 2E, 2T- with services; 2I- triple RIC; 2K, 2L- no services. |
| In second-class carriages: | 3L, 3P, 3E- reserved seat; 3U- transportation of animals (for trains of JSC "FPK"). |
| In carriages for seating: | 1P, 2P, 2E- with services; 1C, 2C, 3C- no services; 2B, 3ZH- transportation of animals. For "Sapsan": 1B- first grade; 1C- Business Class; 2B- economy class +; 2C- Economy class; R- compartment-meeting room. |
| In common wagons: | 3O- general. |
Decoration of a whole compartment for one or two passengers with seats. Seat selection is not available.
You can choose a seat number if there is only 1 passenger with a seat in the order. If you specify the requirements for seats, the reservation can be made to another carriage of the train!
Y (N)- carriage with additional services, where N- the number of food rations;
B- business class carriage;
NS- economy class carriage;
F- branded carriage;
NF- non-branded carriage of a branded train;
F- transportation of pets is possible in the carriage.
Signs of seats in the carriage:
BN- without specifying a specific place in the carriage;
AND- places for disabled people;
MF- sale of a compartment with male / female seats.
If there is an e-mail service check-in for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, issuing boarding passes at ticket offices and self-service terminals not made less than 1 hour before the train leaves the starting station of the route.
Issuance of non-cash electronic tickets for the travel of children under 5 years old without occupying a separate seat, accompanied by adults from stations located on the territory of Ukraine, the site is not produced... ATTENTION! Since March 1, 2015, a passport of a citizen of the Russian Federation and a birth certificate are not valid for entry, transit, stay and movement on the territory of Ukraine, an international passport is required.
If the ER is not passed or is not possible, then you need to get a boarding pass on the form at the ticket offices or self-service terminals of JSC "Russian Railways" ONLY on the territory of the Russian Federation.
Dear passengers! Before traveling on an international route, we ask you to carefully study the passport, administrative (including visa) and customs rules both in relation to yourself and in relation to your hand luggage and baggage. The carrier is not entitled to monitor compliance with these rules and is not responsible for non-compliance with these rules by passengers. For detailed information on the procedure for crossing the borders of the Russian Federation and foreign countries, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of destination located on the train route.
The choice of seats for trains between Finland and Russia is temporarily unavailable when issuing an electronic ticket from Finland.
If you do not see a single train, uncheck the "Only with tickets" checkbox and click the "Schedule" button.
To see the cost of the trip, you need to select one of the proposed train options, then indicate the carriage and seat and enter the passenger's personal data. After that, the ticket price and other additional data will be displayed.
The purchase of electronic tickets for suburban trains without specifying seats is currently only possible for trains following the routes of the Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imeretinsky resort - Sochi Airport - Lazarevskaya.
The ticket price includes the cost of the ferry crossing.
For more information, see the section "Communication with Crimea"
Deferred payment service is available for trains marked with the "Deferred payment" icon
If a price range is specified for the selected carriage, then the cost varies depending on the type of seat (upper side - upper - lower), and for Lux and SV cars of the Strizh train - depending on the number of passengers in the compartment (1 or 2).
The fare on "Sapsan" trains, on "Swallow" trains of the 700th numbering of the DOSS carrier (JSC "Russian Railways"), as well as on trains with the "DC" sign changes automatically depending on demand and departure date and is not a public offer.
Information on the application of special fares (Senior, Junior, roadmap).
Before issuing travel documents at the stage of filling in the data, make sure that you have chosen the required tariff plan!
For technical reasons, at the stage of entering passenger data, the maximum fare for the selected class of service is displayed on Sapsan trains departing from July 23, 2018.
At the "Passenger details and payment" step, a seat is reserved and the actual fare is displayed.
The message about the impossibility of selling to the direction via the Internet - only at the checkout (PST_FUNC_NO_INET_SALE)
OJSC "RUSSIAN RAILWAYS"
AUTOMATED PASSENGER TRANSPORTATION CONTROL SYSTEM "EXPRESS-3"
IMPLEMENTATION OF INFORMATION TECHNOLOGY OF SALES AND ACCOUNTING OF ELECTRONIC TICKETS USING THE INTERNET (STAGE I)
TECHNOLOGY
011.24323.08350.378.МР
1. BASIS FOR DEVELOPMENT
The basis for the development of the 1st stage of the technology for the sale and accounting of electronic tickets using the Internet for trains long distance and suburban expressways with the provision of seats is:
- Order of the Ministry of Transport of Russia "On the establishment of the form of an electronic travel document (ticket) for railway transport" dated 31.08.2011 N 228.
- Schedule for the implementation of information technology for the sale and accounting of electronic tickets, approved by the Vice-President of JSC "Russian Railways" M.P. Akulov November 24, 2011 N 327.
- The concept of issuing an electronic ticket for long-distance trains, approved by the vice-president of JSC "Russian Railways" M.P. Akulov on December 30, 2011 N 384.
2. GENERAL PROVISIONS
The purpose of creating an electronic ticket information technology based on the Express-3 automated control system is to improve the level of passenger service, improve the quality of organizing the sale of electronic tickets for long-distance trains and high-speed commuter trains with the provision of seats and increase the efficiency of the implementation of rail passenger transportation services.
The order of the Ministry of Transport of the Russian Federation of August 31, 2011 N 228 "On establishing the form of an electronic travel document (ticket) for railway transport" that has come into force makes it possible to change the process of selling electronic tickets in terms of:
- organizing the processing of travel documents using various sales channels (including at ticket offices, through web resources, TTS, payment terminals, mobile devices, etc.), including the unification of the applied technical and software solutions;
- organizing the return of electronic tickets;
- accounting systems Money from the sale of electronic tickets;
- organizing the boarding of passengers on the train;
- travel information systems.
The introduction of technology will allow:
- expand the technological process of selling passenger transportation services by rail using modern information technologies for issuing an electronic ticket using the Internet;
- keep records of funds from the sale of electronic tickets at the time of issuing an electronic ticket.
3. PURPOSE
This technology determines the procedure for the sale and accounting of electronic tickets using the Internet based on the Express-3 automated control system.
Technology describes:
- the process of issuing electronic tickets using the Internet;
- the process of generating and issuing to customers a set of control coupons of electronic tickets and control coupons with a 2D barcode printed on them (boarding coupons), intended for organizing passenger boarding on the train;
- the process of returning electronic tickets in the personal account of the web portal on which the electronic ticket is issued;
- the process of issuing boarding passes on existing equipment using existing types forms of strict accountability, designed to organize passenger boarding on the train;
- the process of returning electronic tickets at ticket offices;
- the process of accounting for funds from the sale of electronic tickets at the time of payment for the order by the client;
- the process of generating financial statements for passenger transportation;
- the process of generating reports on the financial results of companies;
- the process of generating data for statistical reporting on passenger traffic;
- the process of forming specialized registers for the transfer of funds by payment systems;
- the process of obtaining reference information on the status of an electronic ticket;
- the process of organizing passenger boarding on the train;
- the process of generating a list of electronic tickets.
Type of carriage Service class Note K (compartment) 4-seater compartments with places for lying 2 T For carriages superior comfort branded and non-branded trains. V branded trains- a carriage with services (food, sanitary-and-hygienic set, press, linen). Air conditioning installation. On non-branded trains, there is linen. Air conditioning is not guaranteed. 2 L Availability of air conditioning installation. Linen is included in the fare. 2 K Linen is included in the fare. Air conditioning installation is not guaranteed. P (Plazkartny) open-type carriage with places for lying 3 E Availability of air conditioning installation. 3 P Availability of air conditioning unit is not guaranteed. C (Car with seating) 3 C Air conditioning is not guaranteed. SV 2-seater compartments with places for lying 1 У In branded trains - a carriage with services (food, drinks, sanitary and hygienic set, newspapers, linen). Air conditioning installation. On non-branded trains, there is linen. 1 L Wagon SV. Air conditioning installation. Linen is included in the fare. О (General) open-type carriage with seating 3 О General. Classes of service in trains formed by LHC Yekaterinburg
0 2 Buying a ticket on the Internet
Electronic ticket Type of ticket with past electronic registration Type of ticket without electronic registration Document used to certify the Passenger Carriage Agreement, in which information on the passenger's rail carriage is presented in digital form and is stored in the Express-3 automated control system
Obtaining a ticket that did not pass electronic registration Arrive at the station in advance Submit your order form and receive a free ticket at the box office or in TTR / TTS terminals
UKEB Electronic ticket legitimacy control device Passenger's consent to travel on the train on the basis of a carriage agreement confirmed by an electronic ticket with the obligatory issuance of a boarding pass to the control coupon of an electronic ticket
Organization of boarding passengers with electronic tickets on trains that are not equipped with software and hardware designed to organize passenger boarding and control the legitimacy of electronic tickets 50 minutes before departure, the head of the train must appear to the station administrator and receive electronic registration lists.
Distribution of lists with electronic registration for wagons Distribute forms to conductors passenger cars with a note of receipt in the flight log
When the train departs from the station of the beginning of the route, the passenger who has used the electronic check-in service must present to the conductor of the carriage in which he has a ticket, a control and boarding coupon with a 2D bar code on paper (A4 format) or the screen of a mobile device and a document , proving his identity, the data specified in e-ticket... If the passenger does not have a control and boarding coupon with a 2 D bar code, the carriage conductor informs the passenger about the need to have it on the next trips.
Boarding with tickets that did not pass electronic check-in In case the passenger did not pass the electronic check-in or passed and then canceled from the personal account; the conductor of the carriage or the head of the train invites the passenger to pay for the fare again. At the same time, it should be explained to the passenger that the payments made for re-paid travel documents can be returned to him in a claim procedure, provided that an application is submitted to the claim department of the branch of JSC FPC (at the departure station or destination station) with an indication of the 14-digit order number and the original a travel document of the LU-10 d form, according to which travel documents on the train were re-paid.
Travel documents issued by the Russian Post Landing on: * control coupon, with an imprint of the calendar postmark * identity document specified in the control coupon * travel document LU-10 D without indicating the cost The set of travel document LU-10 d contains 3 sheets: 1 - remains with the cashier 2 - is used by the conductor for the report (cashier's control coupon for the receipt LU-10 D) 3 - remains with the passenger (travel document LU-10 D)
